What are the responsibilities and job description for the Customer service / Skip tracer representative position at Wetys Asset Recovery?
Customer Service / Skip Tracing representative
Location: Appleton WI or Milwaukee WI.
Employment Type: Full‑Time
Compensation: $20.00 per hour
Employment Type: Full‑Time
Compensation: $20.00 per hour
About the Role
We are seeking a detail‑oriented Customer Service Representative with repossession and skip tracing experience. The role requires strong communication, accurate documentation, and the ability to manage sensitive consumer interactions while staying compliant.
Key Responsibilities
- Conduct skip tracing using approved tools, databases, and investigative methods to locate consumers and collateral. Update account notes with complete accuracy
- Communicate clearly and professionally with consumers, clients, agents, and internal departments.
- Support field agents with real‑time updates, address verification, and assignment details.
· Provide exceptional customer service while managing high‑volume inbound and outbound calls from clients and consumers, including potential escalations, all in full compliance with company standards.
Required Qualifications
- Experience in repossession, skip tracing, collections, or asset recovery (minimum 1–2 years preferred).
- Proficiency with skip tracing platforms, mapping tools, and repossession software
- Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
- Reliable, punctual, and able to work independently and as part of a team.
What We Offer
- Competitive pay
- Training and development
- Opportunities for growth within the company
Salary : $20