What are the responsibilities and job description for the Customer Service Administrative Assistant position at Wetmer & Associates?
Established Lake Zurich Illinois area Manufacturer's Representative Agency seeks full-time motivated customer service/administrative person with good to excellent phone/computer/communications/interpersonal/analytical skills. Must be dependable and interested in a long-term career. Detail oriented self-starter must be proficient in Microsoft Office applications including but not limited to Word, Excel, PowerPoint and Outlook. Must possess the ability to handle multiple projects/deadlines simultaneously. Some experience with the industrial and/or retail distribution channels preferred. Experience/skills are acceptable in lieu of college degree. We offer a great work environment, training, salary and competitive benefits.
Responsibilities:
• Support and grow sales via telephone, email, and customer service
• Customer service and administrative work includes, but is not limited to, customer reports for order follow-up, sales reports, special quotes, stock checks etc
• Help create and execute effective sales and marketing campaigns for our distributors and end-user customers as requested
• Occasional participation in trade shows: including booth preparation and shipping show samples/printed materials to show site
• Occasional travel to local customers within Illinois & Wisconsin
• Ability to build relationships with our distributor sales teams
Qualifications:
• Integrity, positive attitude, and a strong work ethic
• Proactive, results oriented self-starter
• Must possess the ability to handle multiple projects/deadlines simultaneously.
• Willing and able to learn new things
• Good verbal and written communication skills
• Good organizational and time management skills
• Ability to listen, ask follow-up questions and uncover customer needs
• Able to multitask and work independently on project work loads
• Proficiency in Microsoft Office products
• Bachelor's degree and ideally 1-2 years related experience or experience/skills are acceptable in lieu of college degree
Salary : $50,000 - $65,000