Parts Sales Manager 3677024

Spare Parts Sales Manager

Location: Alvarado, TX

Reports to: Director of Sales and Marketing

Industry Background: Experience in spare parts or aftermarket operations within heavy equipment, construction machinery, earthmoving, trenching, or underground construction equipment, ideally with an OEM or equipment dealer.

Position

Our client is an Italian manufacturer of specialized machinery for trenching, earthmoving, and infrastructure projects.

The Spare Parts Manager – US Branch is responsible for driving the overall commercial growth, operational efficiency, and logistical execution of the Spare Parts business across the US market.

This position bridges local strategic autonomy with corporate alignment, holding direct accountability for sales budget definition, pricing strategies, inventory safety levels, warehouse operations, and credit control.

The US Spare Parts Manager works in close coordination with the Headquarters (Global Spare Parts Manager) to ensure brand consistency, strategic alignment, and seamless inter company supply chain operations.

Duties & Responsibilities

1. Commercial Strategy, Budgeting & Pricing

• Define and execute the annual commercial sales budget and financial targets for the US Spare Parts business.
• Oversee parts marketing activities to achieve revenue goals.
• Analyze market prices and profitability.
• Analyze expenses and revenues and make adjustments in sales plan to achieve profitability.
• Enhance or develop new sales strategies to meet company objectives.
• Develop and implement local marketing and promotional strategies to boost parts sales, eliminate stale inventory, and maximize profitability.
• Build, update, and maintain local price lists in accordance with market dynamics, competitor analysis, and corporate margin guidelines.
• Lead price negotiations, quotations, and commercial terms for key accounts and major spare parts orders.
• Identify new business opportunities and expand customer loyalty across the US territory.

2. Technical Product Expertise & Machine Compatibility

• Maintain and leverage deep technical knowledge of the equipment product line (specifically Trencher machines and attachments) to evaluate part numbers, schematics, and technical specifications.
• Ensure precise verification of spare part compatibility with customer equipment models, serial numbers, and field applications to prevent dispatch errors and guarantee effective order fulfillment.
• Act as the primary technical point of escalation for internal sales representatives, field technicians, and customers regarding complex spare parts inquiries and technical solutions.

3. Customer Service Excellence & Rapid Quotation Response

• Establish and champion a customer-centric service culture focused on speed, accuracy, and customer responsiveness.
• Ensure rapid response to customer requests for quotations to secure competitive sales opportunities.
• Supervise and expedite order processing and warehouse dispatch workflows to guarantee rapid shipment turnaround times and minimal customer machine downtime.

4. Logistics, Warehouse Operations & Inventory Management

• Supervise end-to-end warehouse operations (400A).
• Supervise domestic and international shipments, customs clearance, and outbound logistics to ensure on-time delivery to clients.
• Establish and manage safety stock levels for top-selling items, replacement parts, and wearable components to guarantee high order fulfillment rates.
• Ability to control inventory system. Knowledge of and ability to interpret inventory report
• Supervise annual and periodic physical inventory counts, ensuring accurate stock records within the ERP system.
• Supervise supply/orders of production materials, spare components, and inter company inventory flows between the US branch and HQ/foreign subsidiaries.

5. Reporting, Performance Monitoring & Financial Oversight

• Establish, maintain, and present regular KPI and financial reports (Sales, Margins, Inventory Turnover, Backlog, and Aging Accounts) shared directly with Director of Sales and Marketing and CEO of US branch and Headquarters and the Global Spare Parts Manager.
• Monitor and control customer payments, outstanding credit limits, and overdue accounts receivable in coordination with the finance department.
• Analyze sales data and inventory reports to optimize profitability and adjust operational workflows as needed.

6. Team Leadership & Operational Governance

• Lead, mentor, and manage the US Spare Parts team, encompassing both commercial sales representatives and warehouse/logistics personnel.
• Plan daily activities, set individual performance goals, and conduct performance evaluations for the local team.
• Manage daily activities of parts sales team to meet sales objectives.
• Maintain continuous communication with other members of the sales team to achieve monthly product sales targets.
• Attend training and sales meetings as required to stay current with new equipment.
• Work with sales team to develop promotional activities. Stay current in market trends and techniques. Develop and follow action plans to ensure customer enthusiasm and Parts Department profitability
• Attend training and sales meetings as required to stay current with new equipment.

7. HQ Coordination, Global Alignment & Inter company Operations

• Act as the primary point of contact between the US branch and the Corporate Headquarters.
• Collaborate continuously with the Global Spare Parts Manager to align local commercial strategies, promotional campaigns, and operational targets with global corporate guidelines.
• Coordinate inter company purchase orders, production component sourcing, and supply chain timelines with HQ manufacturing plants.

Qualifications

• 10 years of experience in parts sales management; or equivalent combination of education and experience.
• Managing processes; organization; analyzing Information; professionalism; problem solving; strong communication skills both written and verbal.
• Functional knowledge of blueprints, schematics, tape measure, common hand tooling.
• Ability to read, analyze and interpret correspondence and documents.
• Ability to respond effectively to sensitive inquires and complaints.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Take initiative and complete project assignments independently and on time.
• Must be able to maintain high degree of privacy and confidentiality.
• Exhibits high motivation and a strong sense of responsibility; decision making (identify and prioritize).
• Demonstrates a safety first thought process.
• Proficient in MS Office, WIS and other computer software programs.

Preferred Skills:

• OSHA knowledge or certification.
• Experience with ISO 9001, and/or AAR M-1003 QMS.
• D365 Microsoft System