Omnichannel Coordinator

Wet Sounds | Omnichannel Coordinator

The Omnichannel Coordinator supports the day-to-day execution of Wet Sounds’ ecommerce, CRM, and cross-channel operations. This role is responsible for maintaining systems, supporting product and pricing accuracy, and ensuring consistency across all sales and distribution channels.

This position reports to the Senior Digital Marketing & Omnichannel Manager and is ideal for someone early in their career who is detail-oriented, organized, and eager to grow within omnichannel operations in a fast-paced environment.

Role Responsibilities

·     Maintain and update CRM data (contacts, deals, and pipeline activity), assist with reporting and data organization, support basic user needs, and ensure accuracy, cleanliness, and consistency across the platform.

·     Track promotions and compile sales performance data, support the creation and updating of sales materials (price guides, order forms, catalogs), and maintain organized documentation across systems.

·     Manage product setup and updates across ecommerce platforms (BigCommerce, Amazon, etc.), ensuring listings are accurate (pricing, descriptions, images, and availability) and consistent across all channels.

·     Support product launches and pricing updates across ecommerce, dealer, and distribution channels while monitoring for discrepancies and resolving issues.

·     Monitor online pricing using TrackStreet to identify potential MAP violations, report findings for follow-up, and maintain accurate tracking logs.

·     Support dealer and partner operations, including onboarding materials, program coordination, and maintaining organized dealer-facing resources.

·     Assist with daily dropship operations across key partners (Crutchfield, West Marine, etc.), ensuring accuracy in pricing, inventory, and product data across partner portals.

·     Support cross-functional operations by coordinating updates across systems, maintaining internal trackers, and ensuring alignment between ecommerce, sales, and operations teams.

What This Role Is

This is an execution-focused, process-driven role centered on maintaining accuracy and consistency across multiple sales channels. The Omnichannel Coordinator plays a key role in supporting ecommerce operations, CRM systems, and partner channels through data management, system updates, and issue monitoring. This position provides hands-on experience across omnichannel operations and is designed as a growth opportunity within the organization.

What We’re Looking For

We are looking for someone who is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. The ideal candidate is proactive, adaptable, and motivated to build a career in ecommerce and omnichannel operations. Strong communication skills and a systems-oriented mindset are essential for success in this role. This is an in-office position, Monday through Friday from 8:00 AM to 5:00 PM, and is not eligible for remote work. Prior knowledge or experience in omnichannel operations is strongly preferred.

Why Wet Sounds

Wet Sounds is a leader in high-performance audio, built for those who demand more from their environments—on the water, on the road, and beyond. Joining our team means gaining hands-on experience across multiple areas of marketing and omnichannel operations while contributing to a brand driven by performance, innovation, and lifestyle.