What are the responsibilities and job description for the Field Service Technician position at WET Design?
WHAT WE DO AT WET
We create projects that transform the way people experience nature’s elements. Our creations are multi-sensory, and we redefine the way people connect with the elements and with each other.
We master nature’s magic and with it create experiences. Experiences that include the world’s most moving water features, from The Fountains of Bellagio to The Dubai Fountain.
HOW CAN YOU ADD?
WET is a great environment for people who are talented, inquisitive, passionate, driven, team-oriented, problem solvers, and who do not give up—who seek brilliant solutions!
Commitment to excellence and a strong sense of urgency is essential for WET to succeed!
THE CORE OF THE POSITION
The ideal Field Service Technician candidate should have sound electro-mechanical experience, preferably having undertaken a formal apprenticeship and ideally a formal technical qualification program.
Travel requirements are 50%
RESPONSIBILITIES:
- Carrying out site visits around the US for our domestic clients. Must be okay with flying and have valid identification.
- Liaising with the customer upon arrival to site and before departure on a daily basis
- Minimizing disruption to the customer by carrying out the required work in a timely and effective manner
- Diagnosing and fixing equipment breakdown of company equipment
- Updating service records and information in an accurate and timely way
- Troubleshooting programmable logic controls (PLCs), power supplies, transformers, contractors, relays, variable frequency drives (VFD), fuses/circuit protections, ground fault circuit interruption, e-stop systems, and animation control system
- Identifying any sales opportunities whilst on customer sites
- Coordinating and supervising the removal of equipment from customer’s premises
- Logging any concerns, incidents and feedback from customers
- Perform system start-up, verify electrical terminations and interconnecting wiring between control panels, and ensure piping and instrumentation is installed correctly
- Test and adjust the feature systems to ensure proper operation and record all settings for future reference
- Adjust and repair the feature as required. This will include replacing or re-building WET proprietary devices, making setting adjustments on control system assemblies, changing scheduled events in the time clock, using computer programs to modify parameters, up-load new touch screen pages, make setting adjustments to transmitters and other components via a laptop computer, etc.
- Implementing modifications to existing products to meet internal or external customer needs
- Travel time is 50%
- Perform client training
Minimum requirement:
- 3 year’s electrical field service experience, particularly with switchboards and electrical power system control and protection
- Specific knowledge (hands-on commissioning or maintenance) of electrical power distribution, motor controls and VFD controls
- Must be fluent in the English language in both written and verbal forms
- Valid driving license
- Ability to work alone, unsupervised
- Read and understand construction drawings, including, architectural, electrical and mechanical prints
- Ability to lift a minimum of 50 pounds
- Ability to work in extreme weather conditions
Desired Skills & Experience:
- Previous experience working within a technical role, ideally within the electrical / electronic field, mechanical or IT sector
- A passion for technology and the desire and ability to learn new systems
- Strong customer service skills
- Clear and confident communication skills
- Good time keeping and the ability to work to targets
- Installation, commissioning, maintenance and repair of high voltage induction and synchronous motors Rotating Machinery
WET is an Equal Opportunity Employer; employment with WET is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.