What are the responsibilities and job description for the Client Services Associate position at Westwood Regional Veterinary Hospital?
Client Services Representative (Veterinary Receptionist)
Westwood Regional Veterinary Hospital & Pompton Lakes Animal Hospital
Westwood, NJ / Pompton Lakes, NJ
Join a Team That Makes a Difference Every Day!
Westwood Regional Veterinary Hospital and Pompton Lakes Animal Hospital are looking for a compassionate, energetic, and customer-focused Client Services Representative (CSR) to join our growing veterinary team.
As the first point of contact for our clients and patients, you'll play an essential role in creating an outstanding client experience while helping our medical team deliver exceptional veterinary care.
If you enjoy working in a fast-paced environment, love helping people and animals, and thrive as part of a supportive team, we'd love to meet you!
What You'll Do
- Welcome clients and patients with professionalism and compassion.
- Schedule appointments, surgeries, boarding, daycare, and technician visits.
- Answer multi-line phone systems and respond to emails promptly.
- Process prescription refill requests and outside pharmacy requests.
- Verify patient and client information.
- Confirm required vaccinations for boarding, daycare, and hospitalization.
- Maintain accurate electronic medical records.
- Process payments and balance daily transactions.
- Support veterinarians, technicians, and fellow team members.
- Maintain a clean, organized, and welcoming reception area.
- Deliver an exceptional client experience from check-in through check-out.
What We're Looking For
We're looking for someone who is:
- Friendly and compassionate
- Organized and detail-oriented
- Dependable and punctual
- Comfortable multitasking in a busy environment
- Calm under pressure
- A team player with a positive attitude
- Passionate about delivering exceptional customer service
Qualifications
Required
- High School Diploma or equivalent
- Customer service experience
- Strong communication skills
- Basic computer skills
- Ability to multitask in a fast-paced environment
Preferred
- Veterinary hospital experience
- Medical office experience
- ezyVet experience (or other veterinary software)
- Knowledge of veterinary terminology
Benefits
Eligible employees may enjoy:
- Competitive compensation
- Medical insurance
- Paid Time Off (PTO)
- New Jersey Earned Sick Leave
- Paid Holidays
- Employee pet care discounts
- Employee Assistance Program (EAP)
- Continuing education and professional development
- Career advancement opportunities
- Employee recognition programs
- Supportive and collaborative work environment
Why Join Westwood?
At Westwood Regional Veterinary Hospital and Pompton Lakes Animal Hospital, we believe great veterinary medicine starts with great people.
We're committed to creating a positive workplace where employees feel respected, supported, and empowered to grow professionally while providing exceptional care to our patients and outstanding service to our clients.
Whether you're an experienced veterinary receptionist or looking to grow your career in veterinary medicine, we'd love to hear from you!
Schedule
- Full-time and Part-time opportunities available
- Day, evening, and rotating Saturday shifts may be required
- Flexible scheduling based on hospital needs
Pay
Competitive compensation based on experience and qualifications.
Apply Today!
Become part of a compassionate team that's dedicated to improving the lives of pets and the people who love them.
Westwood Regional Veterinary Hospital and Pompton Lakes Animal Hospital are proud to be Equal Opportunity Employers and are committed to fostering an inclusive workplace where all employees are treated with dignity and respect.
Pay: $20.00 - $25.00 per hour
Work Location: In person
Salary : $20 - $25