What are the responsibilities and job description for the Network Operations Technician position at Westwood One?
CUMULUS MEDIA | Centennial, CO,�the nation's leading broadcast network, has open opportunities in our�Westwood One Centennial Technical Operations Center for a�Network Operations Technician.� The position�include technical training for the right candidate.�
Primary Function:
Monitor broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.
Basic Tasks:
Required Skills:
Required Qualifications:
What we offer:
For immediate consideration, please visit� https://www.westwoodone.com/careers/
For more information about CUMULUS MEDIA, visit our website at:�� https://www.cumulusmedia.com/
CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).
Primary Function:
Monitor broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.
Basic Tasks:
- Ingest of content via satellite, Internet, ISDN, and WAN
- Audio routing and transmission via multi-channel satellite transmission system
- Constant monitoring, resolution and documentation of any network issues
- Provide technical support to commercial radio stations on a variety of technical platforms
- Escalate issues as needed to 2 nd �tier technical staff
- Problem resolution and escalation with established trouble ticketing system
- Able to work in a 24x7/365 environment
- Other duties as assigned
Required Skills:
- Acute attention to detail�
- Strong Customer Service Skills
- Foundation in Networking Knowledge/Understanding with ability to troubleshoot effectively
- Following Steps/Procedures during Emergency Situations
- Ability to organize, prioritize issues and multitask�
- Ability to convey accurate, detailed information verbally or in written form�
- Strong teamwork and interpersonal communication skills; verbal and written�
- Able to work and resolve problems independently with little supervision
Required Qualifications:
- Education:� Associate Degree or equivalent work experience
- Structured Training or Work Experience:� Min 2 years of, IT and Customer Service experience preferred. Broadcast IT experience is a plus
What we offer:
- Competitive pay
- Professional growth and career path
- Focused, responsible and collaborative work environment with the ability, to ask �what if� and try innovative solutions
- Medical, Dental & Vision�Insurance coverage
- 401K with company match to plan for the long-term
- Paid Vacation & Holidays
For immediate consideration, please visit� https://www.westwoodone.com/careers/
For more information about CUMULUS MEDIA, visit our website at:�� https://www.cumulusmedia.com/
CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).