Security & Parking Supervisor

Reports to: Facilities Director
Status: Full-Time | Exempt
Supervises: Security Staff (Daytime and Overnight), Parking Attendants, Temporary/Outsourced Staff (Valet and Event Security Vendors)

Position Summary

The Security & Parking Supervisor is responsible for overseeing and managing all security, parking, and traffic flow operations at Westwood Country Club. This is a hands-on, operational role requiring strong technical skills, cross-department coordination, and the ability to manage complex schedules, systems, and documentation in a fast-paced, event-driven environment.

The Supervisor works closely with Facilities, Events, Human Resources, and department leaders to ensure safe, efficient, and well-coordinated parking, valet, and security coverage for daily operations and major events. This role requires flexibility in scheduling and the ability to adjust staffing and operations beyond a standard Monday–Friday schedule.

Key Responsibilities

Security, Parking & Traffic Operations

• Oversee daily security, parking, valet, and traffic flow operations across the property

• Coordinate parking logistics and access control for events, peak usage periods, and special operations

• Conduct hands-on patrols and provide direct operational support during high-traffic periods, incidents, or major events

• Resolve guest complaints and vehicle damage claims professionally and promptly

• Enforce parking regulations and address violations, including coordination with HR on employee parking issues

Staff Supervision & Scheduling

• Supervise, train, and support security and parking staff, ensuring adherence to policies and procedures

• Manage staffing schedules to meet daily operational needs and event-driven demands

• Adjust shifts, coverage, and assignments to support evenings, weekends, holidays, and special events

• Approve timecards, PTO, breaks, and hydration schedules in ADP Workforce Now

Systems, Technology & Process Management

• Administer and maintain the CellGate electronic gate and access control system, including permissions, updates, and troubleshooting

• Use ADP Workforce Now to manage timekeeping, PTO, scheduling, and employee data for supervised staff

• Utilize Microsoft 365 tools (Teams, Outlook, Excel, Word) to manage communication, schedules, documentation, and reporting

• Maintain and actively manage event calendars and staffing plans that align parking, valet, security, and departmental needs

• Create and update operational documents, schedules, and process materials required to support execution

SOPs, Documentation & Compliance

• Create, update, and maintain Standard Operating Procedures (SOPs) related to security, parking, access control, and event operations

• Ensure SOPs are followed consistently and updated as processes, systems, or operational needs change

• Maintain accurate logs, incident reports, schedules, and operational documentation

• Partner with the Safety Committee to identify and address safety risks related to parking areas, entrances, and property access

Vendor & Event Coordination

• Coordinate and oversee valet, temporary security, shuttle services, and outsourced vendors

• Ensure vendors meet Westwood’s service, safety, and performance standards

• Monitor vendor scheduling and costs and work with the Facilities Director to stay within budget

• Collaborate with Events and other departments to ensure smooth execution of parking and security plans

Required Skills & Competencies

• 2–5 years of experience in security, parking, facilities, or hospitality operations, with at least 2 years in a supervisory role

• Strong technical aptitude and ability to manage operational systems and processes

• Experience using CellGate or similar access control systems

• Proficiency with ADP Workforce Now for timecards, PTO, and scheduling

• Proficiency with Microsoft 365 (Teams, Outlook, Excel, Word)

• Demonstrated ability to manage complex schedules, event calendars, and multi-department operations

• Ability to create, maintain, and enforce SOPs and operational documentation

• Strong organizational, communication, and problem-solving skills

• Ability to remain calm and decisive in high-pressure or emergency situations

• Bilingual English/Spanish preferred

Scheduling & Work Expectations

This position is not limited to a Monday–Friday schedule. Work hours vary based on operational needs and event schedules. Flexibility to adjust staffing and personally support operations during evenings, weekends, holidays, and major events is required.

Physical Demands

• Ability to work outdoors in heat, cold, and varying weather conditions

• Standing, walking, bending, lifting, and moving equipment up to 50 lbs

• Ability to remain attentive and observant during extended shifts

• Operation of vehicles, golf carts, and security-related equipment

Work Environment

Work is performed in a dynamic environment with varying noise levels, outdoor exposure, and potential safety hazards. The role requires frequent interaction with staff, members, guests, and vendors.

Appearance & Professional Standards

All employees must follow the Associate Handbook guidelines or updated policy for workplace appearance and adhere to departmental uniform requirements. Proper uniform and professional etiquette are required.

Disclaimer

This job description outlines general responsibilities and expectations for the Security & Parking Supervisor role. It is not exhaustive and may be modified as business needs evolve. Employment is at-will under Texas law. Reasonable accommodations may be provided in accordance with applicable law.