What are the responsibilities and job description for the Guest Services Representative position at Westwood Community Church?
Description
Classification: Part-Time, 16 hrs/wk, Non-Exempt
Ministry Area: Executive-Office Management
Location: Chanhassen
Hours: Preferred Mondays and Tuesdays from 8:30am to 4:00pm
Reports to: Executive Assistant
Westwood’s Way of Life:
Be and love like Jesus
Westwood’s Purpose and Mission:
To know God and share Jesus through loving others here, near, and far
Role:
To greet and assist guests both on the phone and in person, providing a welcoming atmosphere.
Responsibilities:
· Greet all visitors to the church, providing a positive first impression, and efficiently connect them with the appropriate ministry staff member or volunteer
· Manage main desk phone calls, answering questions and directing calls as needed.
· Route in-person and phone Pastor-On-Call requests with professionalism and confidentiality
· Daily prepare coffee to be available in the commons area for guests
· Maintain the safety/security in the Commons, paying particular attention to those with suspicious appearance or behavior and follow proper security guidelines
· Manage USPS and package deliveries and pickups
· Manage Lost & Found items
· Assist with projects to support Westwood staff as available
· Carry out other responsibilities as assigned by supervisor
· Align to and live out the Westwood Staff Values:
o Head High
o Heart Soft
o Arms Linked
o Feet Forward
Requirements
· Someone who lives a life that honors God in heart, actions, and relationships, with the goal of becoming more like Jesus
· One to two years general office experience (preferred)
· Proficient with Microsoft Office tools
· Good verbal communication skills, on the phone and in person
· Ability to handle confidential information professionally
· Ability to relate to other Westwood staff and church attenders at large
· Endorse and support Westwood’s Statement of Faith
· Remain a member in good standing of Westwood Community Church