What are the responsibilities and job description for the Front Office Coordinator position at Westview Dentistry?
About the Role
We are seeking a friendly, organized, and detail-oriented Dental Front Office Coordinator to be the first point of contact for our patients. This role is essential to creating a positive patient experience and ensuring the smooth daily operation of the practice. The ideal candidate is professional, confident in communication, and able to multitask in a fast-paced environment.
Key Responsibilities
Patient Experience & Reception
- Greet patients warmly and check them in/out efficiently
- Answer phone calls, respond to patient inquiries, and schedule appointments
- Maintain a clean, welcoming reception area
Scheduling & Office Coordination
- Manage the appointment schedule to optimize provider productivity
- Confirm appointments and send reminders
- Coordinate patient flow to ensure on-time appointments
Administrative & Billing Support
- Verify dental insurance eligibility and benefits
- Collect copays, balances, and process payments
- Assist with billing, claims submissions, and follow-ups
- Update and maintain accurate patient records in the practice management software
Compliance & Office Operations
- Follow HIPAA guidelines and maintain patient confidentiality
- Ensure compliance with office policies and safety procedures
- Support the dental team with administrative tasks as needed
Qualifications
- High school diploma or equivalent (required)
- Previous experience in a dental or medical office (preferred)
- Knowledge of dental terminology and insurance (a plus)
- Proficiency with dental practice management software such as Dentrix, Eaglesoft, or Open Dental (preferred)
- Strong communication and customer-service skills
- Ability to multitask, stay organized, and handle a busy front desk environment
- Professional, friendly, and patient-focused demeanor
Thank you for your interest in our office - we look forward to hearing from you soon!
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
Work Location: In person
Salary : $23 - $27