Operations Specialist

POSITION SUMMARY:

We are looking for a friendly and outgoing individual to join our Westside State Bank team at our Carroll, Iowa location. Individual must be able to learn in a fast-paced environment, be accepting of change and willing to embrace new systems and technologies. Responsibilities include back office operational duties such as daily processing, reconciliations and many other tasks. Will be expected to provide exceptional customer service by processing a variety of transactions, responding to questions and supporting our Customer Service Representatives. Applicant must be familiar with and confident typing and using a computer.

DUTIES, TASKS AND RESPONSIBILITIES:

1. Administer and conduct activities as needed to fulfil the requirements involved with Dispute Partner Plus as well as Fraud Advisor

2. Completes computer daily operations, which include:

• Generate the ACH and Cash Letter files.
• Process overdrafts, return and stop payment items.
• Process non-post items.

3. Responds to customer inquiries by telephone, in writing and/or in person.

• Researches and gathers information requested.
• Answers customer questions regarding account activity. Resolves customer complaints.
• Assists customers in resolving various problems such as balancing checkbooks, replacing lost statements, etc.
• Makes corrections when needed to customer accounts.
• Provides customers with document copies as requested.
• Assists in training and providing guidance to less experienced bookkeepers.

4. Reconciles various accounts.

• Balances internal deposit accounts and general ledger accounts.
• Reviews insufficient checks for payment and processes overdrawn accounts according to policies and procedures.
• Reviews and processes all incoming returns.
• Prepares a variety of debit and credit tickets to make necessary corrections. Inputs on-line general ledger entries.
• Verifies information on computer system and updates as required.
• Sets-up and maintains related document files.
• Pulls and removes closed items.
• Balances charge backs.
• Processes stop payment transactions.

5. Assists operations with daily tasks and responsibilities.

• Opens and closes new accounts.
• Provides customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, preparing change orders for commercial customers.
• Balance cash drawers daily.
• Process night-drop and mail transactions as needed.
• Refill and balance branch ATMs weekly.
• Work in Saturday Shift Rotation

6. Processes overdrafts.

• Inputs overdraft charges to on-line system.
• Applies charges to overdraft accounts.
• Maintains accurate records of overdraft reports.
• Notifies customers via mail or telephone of overdraft charges.

7. Provides account information for credit inquiries from outside sources.

• Verifies customer authorization.
• Researches balances.
• Completes request form.

8. Provides customer balances and records upon proper authorization such as customer request, as required by legal documents, or government agencies.

• Researches information requested.
• Pulls, copies, and sends requested data within established guidelines or with supervisor’s approval.

9. Prepares materials for mailing such as statements, overdraft notices, interest checks, and notifications.

• Files, sorts, batches and stuffs envelopes.
• Prepares mail for delivery to post office.

10. May perform two or more of the following:

• Processes incoming and outgoing wire transfers.
• Inputs new loans into various loan systems.
• Provides back-up support in the balancing of CDs, commercial and installment loans.
• Inputs CD transactions and redemptions.
• Provides back-up support for tellers and/or accounts payable clerks.
• Processes daily bank transactions.

11. Assume additional responsibilities as required.

PRIMARY ANTI MONEY LAUNDERING/ COUNTERING THE FINANCING OF TERRORISM (AML/CFT) RESPONSIBILITIES and DUTIES:

Coordinates, directs and maintains the AML/CFT Program.

• Follows and adheres to policies and procedures necessary to ensure company compliance with AML/CFT regulations.
• Maintain, monitor and keep records of cash activity and cash purchases of monetary instruments.
• Ensures the 314(a) list is reviewed, downloaded and documented promptly into CORE & BNControl systems.
• Ensures all Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) are filed correctly and timely.
• Follows and adheres to Customer Due Diligence policies and procedures necessary to ensure company compliance with AML/CFT regulations.
• Ensures customer accounts and activity are risk rated and monitoring is timely and ongoing based on Risk level.

EDUCATIONAL QUALIFICATIONS/EXPERIENCE:

• Two-year associate degree with banking experience preferred.
• Familiarity with computer operations.
• Knowledge of accounting principles and check collection process helpful.
• Ability to exercise good judgment along with the ability to multi-task while remaining in charge of the situation.
• One or more years performing customer contact job-related duties. Must have a good personality and ability to meet and deal effectively with people. Must be honest, reliable and dependable. Needs to be a self-starter and able to work without constant supervision.
• Ability to type and use a calculator.

PHYSICAL REQUIREMENTS:

• Ability to sit/stand for an extended period of time.
• Ability to lift and/or carry coin bags or other items up to 30 pounds.

COMPENSATION:

• $20.00 - $31.44 Per Hour ($35,000.00 to $55,000)

Job Type: Full-time

Pay: $20.00 - $31.44 per hour

Expected hours: 32.5 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20 - $31