What are the responsibilities and job description for the Patient Care Coordinator position at Westside Pediatric Dentistry?
We care for the child — not just the smile.
It's probably not lunch on a Tuesday when you're reading this. It's more likely nine o'clock on a Sunday night, after everything's finally quiet, scrolling for a sign that somewhere out there, the front desk doesn't feel like this.
We know, because a lot of us have been exactly where you are.
Here's what we wanted, and what we found instead.
We got into this work because we wanted to be the first friendly face a nervous kid sees — the person who makes a family feel like they matter the second they walk in. We wanted a job where the day moved, where every family was different, and where being good at your job meant actually being trusted to run with it.
What a lot of us found instead was the opposite. Phones ringing nonstop with nobody backing you up. Insurance headaches nobody had time to help untangle. Owners and office managers who wanted initiative but micromanaged every decision anyway. Days so serious and rigid that nobody had room to actually enjoy the families they were talking to. It wore us down.
So we decided that wasn't going to be how we ran our front office.
So we built something else.
Today, our front office is genuinely fun. We don't take ourselves too seriously — we laugh in the hallway, we celebrate the small wins (the kid who wasn't scared to check in, the mom who told us it was the easiest dental visit she's ever had), and we like each other enough to hang out outside of work too. Every family that walks through our doors is different, and we treat them that way — no script, no cold customer-service voice, just real people making other people feel taken care of. If you take initiative, we hand you the ball and trust you to run with it — we're not looking over your shoulder. And underneath all of it, everything we do is built around one thing: what's genuinely best for that child and that family, right from the first hello.
The people who find us tend to find exactly what they were looking for — a team that feels more like friends, families who remember your name, and a pace that lets you actually enjoy your day instead of surviving it.
How we got here
This didn't happen by accident. It's the result of doctors who've been deliberate about who they hire up front, how much ownership they hand off, and what kind of culture they protect — even when "keep it buttoned-up and by-the-book" would've been the easier, safer image to project. We've built this on purpose, and we keep building it that way with every person who joins us.
" The best part of my job is getting to know our patients and their families. I love working with a team that cares about the kids and makes every visit a positive one.” - Julie D, Patient Care Coordinator
What You'll Do
- Welcome every child and family with warmth, energy, and zero stuffiness
- Verify insurance, manage scheduling, and keep patient communication running smoothly
- Present treatment plans and help families understand their options
- Spot ways to make the experience better and just go make them happen
- Take ownership of your role and jump in wherever the team needs you
- Help create a fun, caring environment where kids feel comfortable and families feel valued
What We're Looking For
- 5 years of dental front office experience
- Dental insurance knowledge
- Someone who takes initiative without needing to be asked twice
- Strong work ethic, pride in doing things right
- A true team player who lifts up the people around them
- Loves working with kids and building relationships with families
See Our Culture in Action
We believe the best way to understand what makes our practice special is to experience it for yourself. You'll get a real feel for our fun, engaging atmosphere, our connection with families, and the strong relationships we build as a team.
Visit our website: https://www.westsidepediatricdental.com/
Follow us on Facebook: https://www.facebook.com/westsidepediatricdental
Follow us on Instagram: https://www.instagram.com/westsidepediatricdental/?hl=en
The standard stuff, because it matters too
We take care of our team the same way we strive to take care of our patients. That means offering medical, dental, and vision insurance (with the practice contributing toward your medical premium), a 401(k), voluntary accident, critical illness, and short-term disability coverage, paid time off, paid holidays, and a dedicated sick time policy. If you're looking for more than just your next job, you'll also find opportunities to continue growing your career with us.
If any part of this sounds like the workday you're missing — one where you actually laugh, where you're trusted to own your role, and where the whole team is rowing in the same direction for the families we serve — we'd like to talk. We're not in a rush to fill a seat. We're looking for the right fit, and we're happy to take the time to find it.
Come meet the team. We think you'll feel the difference before we ever say a word about it.
Westside Pediatric Dentistry — we care for the child, not just the smile.
Apply today and help us create confident smiles and positive experiences, one child, one family, one visit at a time.
Pay: From $24.00 per hour
Work Location: In person
Salary : $24