Dental Office Front Office Manager

Westside Orthodontics and Family Dentistry is a fast-paced, multi-specialty dental office committed to providing high-quality care in a welcoming and efficient environment. With a team of specialists across various dental disciplines, we serve a diverse community, and we're looking for a Bilingual Front Office Manager to help us continue delivering exceptional service. If you thrive in a dynamic environment and have a passion for patient care and leadership, we want to hear from you!

Key Responsibilities:

• Supervise and lead a team of front desk staff to ensure smooth operations and an exceptional patient experience.
• Coordinate scheduling for multiple dental specialties (e.g., general dentistry, orthodontics, oral surgery), ensuring efficient appointment flow in a busy, high-volume environment.
• Handle patient inquiries, appointment confirmations, and rescheduling in both English and Spanish.
• Oversee patient check-in/check-out, ensuring accuracy and professionalism in all interactions.
• Manage patient billing
• Provide excellent customer service by addressing patient concerns and ensuring a seamless experience.
• Assist with maintaining patient records, ensuring compliance with HIPAA regulations and confidentiality.
• Ensure front desk operations are well-organized and efficient, coordinating with dental providers and other team members to keep the schedule running smoothly.
• Manage collections and follow up on outstanding patient balances.

Qualifications:

• Bilingual in English and Spanish is required (both written and verbal).
• Minimum 2-3 years of experience in a dental office setting, with at least 1 year in a supervisory role.
• Experience in a multi-specialty dental office or high-volume practice is highly preferred.
• Strong knowledge of dental office systems, insurance verification, and billing processes.
• Proficiency in dental software (experience with Dolphin Management preferred)
• Excellent leadership, communication, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented, with the ability to handle multiple responsibilities simultaneously.
• Strong customer service orientation, with a friendly, empathetic, and professional demeanor.
• Knowledge of HIPAA regulations and patient confidentiality.

What We Offer:

• Competitive salary based on experience.
• Paid time off and holidays.
• Opportunities for professional growth and continuing education.
• A collaborative and supportive team environment in a dynamic, multi-specialty practice.
• Health Insurance
• 401K and 401K matching

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Referral program

Work Location: In person

Salary : $20 - $25