SERVICE-TO-SALES MANAGER; Westside Hyundai

The Service-to-Sales Manager plays a vital hybrid role in bridging the service and sales departments to drive new and pre-owned vehicle sales. Operating primarily from the service lane, this manager engages directly with service customers to introduce relevant inventory, present vehicle trade-in or buy-back opportunities, and generate incremental sales.

Supervisory Responsibilities:

• Lead and manage a team of Service-to-Sales specialists or associates.
• Oversee staffing, training, and development for the Service-to-Sales team.
• Conduct regular performance evaluations, coaching, and mentorship.
• Enforce company policies and address any personnel matters within the team.

Duties & Responsibilities:

• Anticipate and establish monthly and annual sales and expense goals, preparing the departmental operating budget.
• Actively engage with service customers to identify upgrade, trade-in, or vehicle purchase opportunities.
• Recruit, train, and monitor automotive sales employees, including monitoring commission sheets and payroll.
• Ensure compliance with Federal and State laws related to automotive sales.
• Support sales representatives in setting realistic and aggressive monthly targets, assisting with deal closure and approval.
• Monitor departmental customer satisfaction ratings and ensure follow-up with potential buyers.
• Develop, execute, and supervise a sales control system.
• Provide direction for staffing, performance evaluation, and training to ensure effective sales and service programs.
• Review and analyze customer preference and operational records to focus automotive sales efforts.
• Consult with department heads for advertising services, equipment acquisition, and customer information.
• Engage with prospects to understand their equipment needs and advise on suitable automotive equipment.
• Address retail-related concerns and coordinate with salespeople to close vehicle purchase deals.
• Forecast annual dealership sales by estimating total vehicle sales, operating profits, and departmental expenses.
• Conduct scheduled sales training and meetings to plan and implement automotive sales objectives.
• Respond to customer complaints and ensure the highest level of customer satisfaction.
• Perform other duties as assigned.

Required Skills & Abilities:           

• Basic knowledge of MS Office, computer software, and internet proficiency.
• Enthusiasm for the Automotive Dealership industry with a strong focus on customer service.
• Excellent communication skills and work ethic.
• Commitment to continuous improvement.
• Professional appearance and demeanor.
• Solution-oriented mindset.
• Strong background in internet and phone sales.
• Must be able to pass pre-employment screen (background & hair follicle drug test)

Education & Experience:

• Associate or bachelor's degree preferred.
• 5 years of experience in a sales role at a dealership.
• 1-2 years of management experience preferred.
• Prior experience in F&I, used car buying, or service drive sales a plus.
• Proven track record of meeting or exceeding sales goals.
• History of strong CSI (Customer Satisfaction Index) scores.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of walking on a level surface throughout the dealership

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.