Technician - Secondary Lead - Westside High School

WESTSIDE COMMUNITY SCHOOLS

909 South 76th Street

Omaha, NE 68114

Position Available Starting Summer 2026

TITLE: Technician - Secondary Lead

LOCATION: Secondary School Site (e.g., Westside High School)

SHIFT TYPE: Full-Time, 12-Month

REPORTS TO: Director of Technology, with the assistance of the Technology Support Manager

DESCRIPTION: The Technician - Secondary Lead serves as the primary on-site technology lead at the secondary level, coordinating day-to-day technology support operations for the building. Operating as a functional leader, this position provides hands-on technical support, triages and manages the building’s help desk queue, and provides guidance and coordination to assigned building technology staff without formal supervisory authority. In addition, the Lead oversees the district’s Student Technology Intern Program, supervising, mentoring, and developing students in a structured work-based learning environment. This role requires balancing complex troubleshooting, customer service, and fast-paced operational demands to support building-wide instruction.

ESSENTIAL FUNCTIONS:

• Serve as the primary on-site technology lead, coordinating day-to-day technology support operations for the building.
• Provide patient, positive, and enthusiastic technical support to staff and students across macOS, iPadOS, and Windows devices.
• Triage, prioritize, and assign work within the building technology queue, ensuring timely resolution and appropriate escalation when needed.
• Monitor ticket quality and documentation standards, ensuring issues, resolutions, and follow-up actions are properly recorded in the help desk ticket system.
• Lead, support, and coordinate the daily work of assigned building technology staff, guiding them through troubleshooting, best practices, and consistent service expectations.
• Coordinate with building administration and district technology leadership regarding technology needs, schedules, outages, and major impacts to instruction or operations.
• Assist with planning and execution of building technology projects, including device deployments, room moves and changes, testing windows, and events.
• Supervise and mentor students participating in the district’s Student Technology Intern Program, as well as the District College Intern Program providing day-to-day direction, feedback, and coaching.
• Develop and maintain structured training plans and onboarding materials to prepare student interns for technology support tasks.
• Support inventory practices, device lifecycle workflows, and coordination of large-volume support activities within the building.

ADDITIONAL PERFORMANCE RESPONSIBILITIES OF THE POSITION:

• Maintain awareness of building technology trends and recurring issues, proactively communicating improvement opportunities to district technology teams.
• Collaborate with building administration and counseling staff to align intern program activities with work-based learning goals and graduation requirements.
• Demonstrated commitment to maintaining confidentiality and professionalism in all interactions.
• Helps to foster a positive and professional learning environment and serves to promote the positive role of technology in the school.
• Must be able to lift and transport technology equipment weighing up to 50 pounds.
• Requires the ability to stand, walk, bend, kneel, and reach for extended periods during device deployments and support activities.
• Occasional evening or weekend work may be required to support building events, projects, or emergencies.
• Demonstrate regular, reliable, and punctual attendance.
• Other duties as assigned by supervisor.

REQUIRED SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent required; associate’s degree or certification in information technology or a related field preferred.
• Three (3) or more years of experience working in technology or a technology support-related field, with demonstrated progression of responsibility.
• Prior experience in a team lead, senior technician, or coordination role preferred.
• Strong knowledge and skills relating to macOS, iPadOS, and Windows devices.
• Demonstrated ability to diagnose and resolve complex hardware, software, and connectivity issues in a fast-paced school environment.
• Demonstrated ability to lead, support, and coordinate the daily work of building technology staff without formal supervisory authority.
• Demonstrated ability to supervise, coach, and develop students in a structured work-based learning environment.
• Highly motivated with strong organizational skills; able to manage multiple concurrent priorities and shifting deadlines.
• Familiarity with help desk ticketing and IT service management platforms (e.g., FreshService, IncidentIQ, or similar) and mobile device management (MDM) solutions.