Director of Restaurant Operations - Westside Concepts

Director of Restaurant Operations

Westside Concepts

Peoria, AZ, USA

Full Paid Health Insurance, Free TeleMed, Paid Life Insurance, Free Hospital and Accident Indemnity

Paid Time Off and Vacation Time

WHO WE ARE

We are a restaurant group that thrives on bringing new concepts and creations to the valley, mainly the west valley! We excel at being a vital part of our community and serving our locals. With the help of over 600 employees, we have become one of the top private employers in the west valley and the largest restaurant group. Our core values and mission help us continue to grow and the sky is the limit for our group. We want individuals for their unique personality, but we are looking for a valued TEAM MEMBER.

Here are some values we look for in a Team Member:

• Authentic
• Adaptable
• Humble
• Integrity
• Energetic
• Team Builder
• Results Oriented
• Inspire with Hospitality – Customer Focused

ABOUT THE DIRECTOR OF RESTAURANT OPERATIONS

This position will oversee (5) concept locations. Your responsibilities include overseeing employees, improving customer satisfaction, developing and conducting training, and other managerial duties. The Director of Restaurant Operations is responsible for leading, developing, and making sincere and genuine connections with executive team members, location general managers, store managers and all hourly team members.

Key Responsibilities

Operational Excellence

• Oversee the day-to-day operations of multiple locations
• Ensure all stores comply with company standards, policies, and procedures
• Monitor and maintain inventory levels, product quality, and store cleanliness
• Implement and enforce health, safety, and sanitation guidelines
• Monthly Location inspections

Sales and Financial Performance

• Develop and execute strategies to achieve sales targets and profitability goals
• Analyze financial reports, including P&L statements, to identify trends and areas for improvement
• Drive initiatives to increase average ticket size, customer traffic, and overall revenue
  • Track and grow PPA and Guest Counts
• Budgets and Forecast Management
  • Ensuring scheduling is in line with budgets and forecasts

Team Leadership Development

• Recruit, train, and develop GMs and Managers and team members to ensure a high-performing workforce
• Foster a positive and inclusive work environment that promotes teamwork, accountability, and employee engagement
• Conduct monthly performance evaluations for all managers and provide coaching to support professional growth

Customer Experience

• Ensure all locations deliver exceptional customer service and maintain a welcoming atmosphere
• Address customer concerns and feedback promptly and effectively
• Monitor and improve customer satisfaction scores across your locations

Marketing with Community Engagement

• Execute local promotions and grassroots campaigns
• Identify opportunities to expand the customer base and increase brand awareness

Strategic Planning

• Identify opportunities for operational improvements and cost efficiencies
• Stay informed about industry trends and competitor activities to maintain a competitive edge

The Director of Restaurant Operations reports directly to the owner. You will work side by side with our Director of FoodBeverage, Asst Director of Food and Beverage, our other Director of Operations, and our Director of Finance. A key to your success will also be working with our Director of Operations on other concepts.

WHY YOU'LL LOVE WESTSIDE CONCEPTS

Excellent benefit and compensation package

Paid time off and earned paid sick time

A people focused culture united by our shared values

Growth opportunities

Having a voice. We provide empowerment and influence to all our team members

Opportunity to build deep, meaningful, and lasting relationships with colleagues

Recognition and rewards for your hard work and tenure

Generous meal benefit program

Requirements:

Requires 3 years of Director experience of multiple locations, with positive financial results.

Bachelor's degree in Hospitality, Management, and Business preferred. Combined work experience and education with be considered in decisions.

Servesafe and Responsible Alcohol Service Certifications are required.

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Company address: 8765 W Kelton Lane, Peoria, AZ 85382

WESTSIDECONCEPTS.US