What are the responsibilities and job description for the Member CARE Representative position at WeStreet Federal Credit Union?
Welcome! We are excited that you are interested in a career with WeStreet Credit Union. Our credit union is rich in history, loyal membership, and community presence. Behind the scenes, we’re an impactful alliance of sound business practices, visionaries, innovation, and sustainability. We are eager to be partners with upwardly mobile individuals willing to exercise our core values, demonstrate initiative, and further personal and professional goals.
Our Member CARE Representatives (Call Center Agents) will be enthusiastic, member-focused, passionate, and caring. They will be more to the credit union than the voice of our call center - they will be the heart and soul of our member service experience, the essence of what makes us unique. If you're ready to use your professional demeanor, courteous approach, and excellent communication skills to deliver a superior experience for every member you engage with, we invite you to thrive within our CARE center environment.
Candidates looking to interview for this role should be ready to talk about:
- People skills
- Professionalism
- Communication skills, Hablan espanol? Muy bueno!
- Solution and resolution skills
- Desire to learn and grow
- Willingness to exercise exceptional discernment skills
- Readiness to champion their role and have a good time doing it!