What are the responsibilities and job description for the AT&T Customer Associate position at Westpeak Consultants Inc?
We are a local consulting and sales firm with the purpose of creating, developing, and executing experiential customer service and sales campaigns for various clients across the telecommunications and technology industry. Our team of dynamic & forward-thinking AT&T Customer Associates works collaboratively in an entrepreneurial, fast-paced environment to produce impressive campaigns that improve brand awareness in hard-to-reach markets and increase profit and market share.
We are currently in need of an AT&T Customer Associate who will deliver exceptional client and account support and work cross-functionally with the customer service and sales team. We are looking for an outgoing, positive, and solution-oriented professional to expand their knowledge and experience in the Customer Service, Communications, and Sales fields.
AT&T Customer Associate Key Responsibilities:
- Help craft and execute all customer service, enrollment, and sales processes for specified clients
- Ensure all customers are educated on AT&T’s TV, phone, and internet service packages and promotions to make a more educated decision when choosing a new service package
- Manage all consumer engagement using excellent relationship-building skills, consultative techniques, active listening skills, and establishing trust
- Proactively monitor and identify potential product and service complaints, take note of consumer requests, and provide feedback to the client for improvement
- Partake in the creation of new training material for employees and update when needed with new product, compliance, and promotional information
- Communicate and engage directly with customers in local markets to drive brand awareness, create new sales opportunities, and increase market share for our clients
Experience:
- Previous experience in a customer service, sales, or client-facing role
- Prior experience working in an accelerated and entrepreneurial team environment
- Knowledge of fundamental marketing or sales techniques and communication strategies
- Proven track record of establishing long-lasting, positive relationships whether working with clients or in a team setting with fellow employees
Education & Qualifications:
- Prior background holding a customer service or sales position
- Experience working with clients or customers directly
- Excellent written and verbal communication skills
- High energy, self-motivated, driven, and dynamic personality
- Confident, with strong interpersonal skills, and a genuine team player
Pay: $4,000.00 - $5,000.00 per month
Work Location: In person
Salary : $4,000 - $5,000