Production Technician

Employee Status:                         Full-Time

Employee Classification:             Non-Exempt

Employee Category:                     Ministry

Reports to:                                     Director of Technology Solutions

Date Revised:                                April 2025

Position Summary:
 

The Production Technician is a vital part of the Worship & Creative team, responsible for the setup, operation, and maintenance of all technical systems that support live and recorded services and events at Westover Hills Church. This includes managing audio, video, lighting, and broadcast elements to create distraction-free environments that enhance worship and storytelling. The role requires technical expertise, strong communication skills, and the ability to work collaboratively with staff and volunteers to support the church’s mission through excellent production.

Outcome:  
 

Westover Hills services and events are executed with a high level of technical excellence, resulting in consistent, distraction-free worship experiences for both in-person and online audiences. Production systems are proactively maintained and improved. Volunteers feel supported, confident, and capable in their roles, contributing to a strong and unified production culture. The Production Technician's leadership and reliability allow pastors, communicators, and worship leaders to minister effectively without technical barriers.

Key Responsibilities:

1. Technical Execution

• Operate and oversee all aspects of audio, video, lighting, and broadcast systems during weekend services, midweek classes, and special events.
• Set up, strike, and support technical needs for weekday meetings, classes, and trainings.
• Troubleshoot and resolve technical issues in real time to ensure distraction-free services across all venues and platforms.
• Maintain a safe, clean, and organized workspace in the sound booth, production suite, backstage areas, and tech storage spaces.
• Facilitate regular equipment maintenance, including monthly, quarterly, and annual cleaning and upkeep.

2. Volunteer Support & Leadership

• Assist in recruiting, training, and developing a volunteer production team to serve with confidence, excellence, and spiritual unity.
• Provide hands-on training and real-time support for volunteers during live services and events.
• Foster a positive team environment that values development, communication, and care for each team member.

3. Service Planning & Collaboration

• Participate in production meetings, service run-throughs, and rehearsals to prepare and execute cues, transitions, and creative elements.
• Collaborate closely with worship leaders, communicators, and the creative team to deliver smooth, engaging, and spiritually impactful services.
• Support overflow spaces and multi-room venues as needed during high-capacity weekends and churchwide events.
• Partner cross-functionally with other departments to build a unified and collaborative ministry experience.

4. Systems & Equipment Management

• Maintain organized, accurate records of AVL system configurations across all venues.
• Create and document standard operating procedures for production processes to ensure continuity and consistency.
• Track and maintain production gear and technical inventory, recommending repairs or upgrades as needed.

Stay informed on industry trends and emerging technology to hone personal production skills and enhance team capabilities continually

Key Competencies:

1. Technical Proficiency

• Demonstrated expertise in live production systems, including audio (FOH and broadcast), video, lighting, and live streaming.
• Proficient in using Dante for digital audio networking, including patching, routing, troubleshooting, and integration across multiple systems and spaces.
• Familiarity with platforms and tools such as ProPresenter, Resi, digital mixing consoles (e.g., Behringer, Allen & Heath, Yamaha), camera systems, and lighting control (e.g., GrandMA, LightKey).
• Ability to quickly diagnose and resolve technical issues in high-pressure, live environments.

2. Planning & Execution

• Strong organizational skills with the ability to manage multiple services and events across various venues.
• Proactive in setup, maintenance, and preparation of networked systems, including Dante-based infrastructure.
• Develops and maintains detailed documentation (including Dante flows and system diagrams) to support consistency and scalability across current and future campuses.

3. Volunteer Engagement

• Equips, trains, and encourages volunteers, cultivating technical skill and spiritual ownership.
• Able to lead volunteers across multiple environments with clear communication and presence.
• Invested in developing a scalable volunteer culture that can multiply across future campuses.

4. Collaboration & Communication

• Works effectively across departments, including worship, creative, and pastoral staff.
• Strong communicator with the ability to translate technical concepts for non-technical audiences.
• Collaborates with future campus staff and tech teams to replicate systems, workflows, and culture.

5. Adaptability & Innovation

• Thrives in a fast-paced, evolving ministry environment, flexible with changing service needs, schedules, and technologies.
• Researches and implements new technologies that can increase efficiency and scalability across campuses.
• Anticipates how today's systems and processes will scale in a multi-campus environment and adapt accordingly.

6. Ministry-Minded Approach

• Understands that production is a tool to support ministry impact and spiritual engagement.
• Brings a heart for worship, service, and excellence to every moment behind the scenes.
• Embodies and protects the mission and values of Westover Hills Church, representing them consistently—whether onsite or in future campus contexts.
• Demonstrates a servant-hearted posture, willing to go the extra mile to support others and create space for people to encounter God.
• Maintains spiritual maturity and emotional composure under pressure, contributing to a peaceful and faith-filled environment behind the scenes.

General Requirements:

• Agreement with the doctrines and statement of faith of the Assemblies of God.  See https://ag.org/Beliefs/Statement-of-Fundamental-Truths for detailed information.   
• Serving on a church staff places a person in a ministry context. This necessitates personal integrity, moral godliness, spiritual attitude, a serving heart, and spiritual excellence. (Eph.4:25-32; 5:1-7, 15-18; Phil. 4:8-9; 2:14; Gal. 5:19-21)
• Extend the heart and spirit of the church, and ultimately the Lead Pastor.
• Respond with respect, loyalty, confidentiality, compassion, and care.
• As a representative of the church both during specified work hours and personal time, model and guard Westover Hills culture in word and deed, fully supporting the values and ministry initiatives above personal preferences.
• Foster high standards of excellence, efficiency, and professionalism.
• Anticipate challenges and navigate volunteers and/or staff through transitions and change.
• Be humble, teachable and both welcome and invite feedback.
• Be a team player and work well with others.
• Demonstrate the ability to be creative and do what is needed to accomplish the mission.
• Prefer a fast and flexible work environment.
• Demonstrate a history of financial generosity in the local church.

Westover Staff Core Values:

• Trust - Trust builds team. We give it and guard it.

• Communication - We communicate accurately and often. Feedback sharpens focus.
• Ownership - We own the mission. Bringing our best honors God and inspires people.
• Team First - Advancing the team is most important. We set others up for success.
• Servanthood - Servant leaders build influence. We are thoughtful, respectful, and teachable.
• Innovation - We are Spirit-led innovators. We prioritize spiritual values and practice flexibility.
• Fun - There's nothing better than serving God with people you love. Let's laugh freely and celebrate often.

Next Steps:

Complete and submit the job application posted online and include your resume.