What are the responsibilities and job description for the Coordinator Sales position at Westmont Group?
JOB SUMMARY
Provide administrative support for the Rooms Sales Managers and Catering Sales Managers.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Handle inquiries from potential clients for rooms, meetings and events, providing sales managers all information to facilitate the sales process.
- Provide administrative support to sales team and DOSM including managing calendars, securing and inspecting rooms for site tours.
- Collaborate and communicate with other hotel departments to ensure communications and execution.
- Assist in preparing sales proposals, simple contracts tailored to the specific client needs.
- Group lead facilitation to sales managers from all lead sources.
- Prepare and maintain sales reports, site inspection forms and VIP amenities.
- Managing sales lead log and executing weekly reports.
- Conduct market research to assist sales team to identify new potential clients, competitive analysis and industry trends.
- Provides needed support to Catering and Events Coordinator when needed.
- Attends sales meetings when requested.
- Knows department fire prevention and emergency procedures.
- Outstanding customer service skills and a positive can-do attitude.
- Ability to use CRM software, Marriott CI/TY a plus.
- Ability to manage up.
- All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
- Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Able to set priorities, plan, be organized, detail oriented, delegate.
- Ability to move throughout premises and visually inspect conditions, including bending, stooping and reaching arms overhead.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to work effectively under time constraints and deadlines.
- Ability to concentrate in a high volume, high-pressure area with constant interruptions.
- Ability to handle multiple tasks simultaneously often under high pressure with little or no supervision.
- Possess a working knowledge of computers and various software packages including Microsoft Word, Excel and PowerPoint.
- Knowledge of Marriott CI/TY, Proposal Path, a plus
- Ability to react quickly and decisively to changes in the department, time schedules, etc.
- Education: High school graduate or equivalent. Additional training or experience to meet the required job knowledge, skills, and abilities. College degree preferred.
- Experience: Two years’ administrative experience preferred. Prior hotel experience preferred.
PHYSICAL DEMANDS
- Ability to grasp, lift, and carry or otherwise move goods weighing a minimum of 25 lbs.
- Occasional twisting, bending, stooping, reaching, standing, walking,
- Ability to sit for extended periods of time, 90% sitting and the rest walking
- Frequent talking, hearing, seeing and smiling.