Clinical Receptionist

The Clinical Receptionist provides high-quality reception, clerical, and administrative support to ensure efficient daily Clinic operations. Serves as a primary point of contact for residents, families, visitors, providers, staff, and other departments while delivering exceptional customer service. This position requires an active Virginia Certified Nurse Aide (C.N.A.) certification and includes limited clinical support within the CNA scope of practice.

Schedule: Monday–Friday, 9:00 AM–5:30 PM.

At Westminster Canterbury of Richmond, you can learn, grow and make a lasting impact on residents and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other!

We offer:

• Gated community with 24-hour security and free covered parking!
• A comprehensive benefits package including health, vision, dental, life insurance and company paid short/long term disability insurance
• Financial Wellness: Access your earnings ahead of pay day with Branch; save for your future with our 403(b)-tax deferred retirement savings plan offering company match and eligibility for additional annual core contribution to your retirement savings; HSA/FSA tax-advantaged accounts to save or spend on healthcare and eligible expenses;
• PTO Sell Back benefit. 
•  Paid Time Off: Can be earned by both full and part-time employees!
• Total Wellness support for the mind, body and spirit through our Employee Assistance Program, employee fitness and onsite wellness offerings and pastoral care programming and support. 
• On-Site Amenities! Including a fitness center with pool and group fitness classes, on-site banking, employee dining room, coffee shop and salon.
• Award-winning Child Development Center offering early childhood education and care for infants through school-age programs with waitlist priority and a generous employee discount for both full and part-time employees!
• Educational Assistance: We support your continuing education and career advancement by offering tuition scholarship opportunities for full-time, part-time and PRN employees!

The hiring range for this position is $21.45 to $24.04.  Actual compensation depends on experience, skills, and internal equity.

Primary responsibilities include:

• Greet and assist residents, visitors, providers, and staff in a professional and welcoming manner.

• Answer and direct telephone calls, messages, and inquiries.

• Schedule resident appointments and coordinate provider schedules.

• Maintain accurate resident medical records, including filing, scanning, and data entry.

• Process resident charges, supply orders, and administrative documentation.

• Assist with coordinating referrals, follow-up appointments, and communication between residents, providers, and nursing staff.

• Maintain an organized reception area and ensure efficient office operations.

• Provide limited clinical assistance, including obtaining vital signs, weights, and other measurements within the CNA scope of practice.

• Report resident concerns promptly to licensed nursing or medical staff.

• Maintain confidentiality and comply with organizational policies regarding protected health information.

• Perform additional duties as assigned.

Salary : $21 - $24