Manager Technology Services

Brief Description

Westminster Canterbury Richmond is looking for a Manager Technology Services Responsible for overseeing the delivery, performance, and continuous improvement of outsourced IT services. This role ensures delivery of high-quality, cost-effective, and scalable solutions aligned with business objectives. The manager will oversee vendor performance, service level agreements (SLAs), and internal support teams to maintain operational excellence and drive continuous improvement.

This full-time position works onsite at our beautiful community nestled in the historic Bellevue neighborhood. As part of our community, you will make a lasting impact on the community we serve. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other!

We Offer

• A comprehensive benefits package including Health, Dental and Life Insurance; employer paid group Short-term and Long-term disability insurance; 403(b) Retirement savings plan with company match; Flexible spending account (FSA) or Health Savings Account (HSA).
• Work Life Balance: You'll accrue generous paid time off, have access to an employee assistance program and other wellness and spiritual programs to support your overall wellness including spiritual, physical and mental wellbeing.
• On-Site Amenities including covered parking, gym, fitness classes, banking, Employee Dining Room with discounted meals and an award-winning Child Development Center offering early childhood education and care with a generous employee discount.
• Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement and access to training opportunities.
  
  

Requirements

MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES:

• Interview, hire, supervise, coach, evaluate, discipline and assist employees in setting and meeting performance goals. Develop and monitor performance and responsibilities of assigned staff while monitoring staffing patterns
• Oversee daily operations of Technology Services including infrastructure, help desk, network, cloud support, enterprise applications and cybersecurity
• Ensure adherence to service level agreements, key performance indicators, compliance standards and contracts
• Monitor service performance of the teams
• Managed relationships with external service providers and technology partners
• Conduct technology and cybersecurity assessments
• Troubleshoot and resolve computer, software and network issues
• Manage backups, incident response and disaster recovery operations
• Coordinate the design and implementation of all network technology
• Manage client relationships, identify and foster expansion opportunities
• Foster a culture of accountability, customer service, and continuous improvement
• Communicate service performance, risks, and improvement plans to Information Technology leadership
• Serve on a rotating basis as the Weekend/Holiday Manager on Duty
• Additional duties as assigned
  
  

Equipment / Applications

• Computers
• Servers
• Smartphones
• Tablets
• Network equipment
• Printing devices
  
  

Physical Requirements

• Considerable walking, stooping, kneeling, sitting, standing reaching and lifting
• Ability to lift 25 pounds without assistance, 26 pounds with manual or mechanical assistance
  
  

Required Knowledge, Skills And Ability

• Familiarity with Enterprise network and system design
• Strong knowledge of network administration in an Enterprise Windows environment
• Information Technology budget preparation and control
• Ability to plan and implement technology based on the needs of the business
• Ability to deal tactfully with staff, residents and other stakeholders
  
  

Valid Driver’s License in the State of Virginia with a minimum age of 21 to drive for the organization

• Proof of motor vehicle insurance
• Knowledge of network security best practices
• Strong customer service skills
• Excellent verbal and written communications skills and with keen attention to detail
• Ability to deal tactfully with staff, residents and other stakeholders
  
  

Ability to work independently and manage multiple projects and/or issues simultaneously

Advanced Microsoft 365 and SharePoint knowledge

Identify and recommend IT end user training needs

Desired Knowledge, Skills And Ability

• Routing and switching experience
• Project Management
• Strong knowledge of cybersecurity control
• Experience with vulnerability and patch management
  
  

Required Education And Experience

• Bachelor’s degree in information systems or five years’ work experience or equivalent knowledge of enterprise application support and/or business processes.
• 1 to 3 years supervisory experience or combination of project management and/or progressive IT operations experience.
  
  

Desired Education And Experience

• Microsoft Certification
• Experience in a managed service environment
  
  

Required Behavioral Competencies

• High standard of integrity. Displays actions consistent with statements. Truthful; elicits trust and respect. Approachable and open to constructive feedback
• Strong leadership skills and ability; links long range strategic visions and concepts to daily work
• Strong sense of teamwork and cooperation; inspires team to meet challenges & implement strategy. Works cooperatively with others; success in building alliances within and among work units to achieve goals and objectives
• Discover and meet wants and needs of customers through a commitment to service orientation
• Sound judgment to make decisions promptly based on analysis of situations when dealing with challenges and/or with adverse conditions and to communicate them with clarity, purpose and commitment
• Offers of employment are conditioned on applicants meeting requirements of a pre-employment drug screening and background check
  
  

Summary

Westminster Canterbury Richmond is a premier Continuing Care Retirement Community established in 1975 known for its tradition of service excellence and as a leader in senior services. Our staff is a diverse group of approximately 650 professionals working in harmony to support our community and to uphold the mission and values of the organization.

The Westminster Canterbury Community is home to around 800 senior adults and growing soon to almost 950. Westminster Canterbury Richmond offers a vibrant lifestyle, engaging activities, and exceptional services and amenities and brings together cultural opportunities, generous-spirited people, and carefree living options. Westminster Canterbury Richmond has made significant investments in both the dining venues and kitchen facilities. Westminster Canterbury Richmond is also home to an onsite Child Development Center that offers intergenerational programming between residents and the children that attend the center daily.

At Westminster Canterbury of Richmond, you can learn, grow and make a lasting impact on residents and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other! If you want to work in an organization that is faith-based and mission-driven, that provides the highest level of care, holds staff accountable and makes a difference in people's lives, consider a career at Westminster Canterbury Richmond.

Learn More About Our Outstanding Benefits

https://careers.wcrichmond.org/senior-living-jobs-richmond-virginia

Explore Employee Testimonials

https://careers.wcrichmond.org/elderly-care-jobs-richmond-va

To Apply

https://careers.wcrichmond.org/senior-living-careers-richmond-va

Westminster Canterbury is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.