What are the responsibilities and job description for the Dining Room Team Member position at Westminster-Canterbury on Chesapeake Bay?
- Respect for every person
- Passion for what we do
- Professionalism in all we do
The Dining Room Team Member is responsible for creating an enjoyable dining experience for residents and their guests in accordance with the current federal, state and local standards, guidelines and regulations. Operating under our established WCCB policies and procedures, and as directed by the Dining leadership. Team members working in this position will be trained and expected to perform as, Wait staff, Server, Busser, Runner, Host, Expeditor and Cashier. Always model our core values of respect, passion, and professionalism, and hold others accountable for doing the same.
What You’ll Do In This Role
- Deliver exceptional dining service to residents and guests in all dining venues and at special events, following established service standards and venue-specific procedures.
- Build positive relationships with residents and guests by providing attentive, professional, and personalized service throughout the dining experience.
- Maintain flexibility to work in any dining venue based on operational needs and confidently guide residents to the appropriate dining location when necessary.
- Prepare dining areas for service by setting tables, stocking supplies, and completing assigned opening, closing, and side-work duties.
- Maintain a clean, organized, and sanitary work environment, including proper cleaning and sanitization of equipment, workstations, and service areas.
- Review, update, print, and post menus and signage as needed.
- Accurately describe menu items, daily specials, ingredients, preparation methods, and beverage offerings to residents and guests.
- Demonstrate knowledge of responsible alcohol service, including identification verification, alcohol menu offerings, and proper charging procedures.
- Ensure all food, beverages, and desserts are presented attractively and served at the correct temperature with appropriate accompaniments and garnishes.
- Monitor resident satisfaction before, during, and after service, responding promptly and professionally to requests or concerns.
- Utilize dining service technology and point-of-sale systems to:
- Identify residents and authorized account users.
- Enter and modify orders.
- Assign tables and seats.
- Process resident charges, credit card transactions, and cash payments.
- Accurately close and split checks as required.
- Understand dining room operations and service flow, making appropriate seating recommendations and resolving service issues as they arise.
- Properly store, date, and label food and beverage items and document cooler and freezer temperatures according to established procedures.
- Demonstrate knowledge of fire safety procedures and assist with emergency response and evacuation efforts when necessary.
- Perform other duties as assigned.
Core Competencies
- Customer Focus – Delivers excellent service to residents and guests.
- Communication – Shares information clearly and professionally.
- Adaptability – Adjusts quickly to changing priorities and needs.
- Collaboration – Works effectively as part of a team.
Physical Requirements
- Ability to carry and balance food trays, dishes, and glassware safely.
- Ability to stand and walk for extended periods throughout the shift.
- Ability to lift, bend, kneel, stoop, reach, and perform repetitive physical tasks.
- Ability to work in a fast-paced dining environment.
- May be exposed to commercial cleaning products and cleaning chemicals.
Required
- Must be at least 16 years of age
- Professional and neat appearance.
- Able to read, write, and communicate in English to perform job duties safely.
- Friendly and respectful communication with residents, guests, and team members.
- Able to stand and walk for extended periods and perform physical job duties.
- Basic math skills (for simple order and payment tasks).
- Willing to receive the annual flu vaccine during flu season (October–May).
Preferred
- Previous dining service experience.
- Knowledge of food safety and sanitation standards.
- Understanding of dining service techniques and food presentation.
- Compensation: $16.80 per hour
- Full-Time Employee (and eligible Part-Time Employee) Benefits & Perks Include:
- Medical, Dental, Vision Insurance (Available Day One!)
- Life & Disability Insurance (Short- and Long-Term)
- Retirement Plan with Employer Match
- Paid Time Off (PTO) & 6 Paid Holidays ( 2 Floating Holidays)
- Tuition Assistance Scholarships for You & Your Family
- Employee Assistance Program (EAP)
- Legal/Identity Theft Protection Plans
- Team Member Discounts
- Career Growth & Leadership Development Opportunities
At-Will Employment Statement
Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.
Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.
Salary : $17