Indirect Marketing Manager

Description:Discover the Westmark Difference!!Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.· 60 % of our employees have been part of the Westmark family for 5 years.· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.· 85% of our managers were promoted from within the company.· Westmark has been in business since 1954 and has recently grown to over $3 billion in assets, 15 branches, and over 75,000 members!We also have some of the most impressive benefits in the industry:· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.· Excellent health insurance options for employees and family with shared premiums· 401k with 75% company match and 2% profit sharing contribution· Tuition Reimbursement and Scholarships· Employee Assistance Program (Free counseling and legal services)Position Summary: The Indirect Marketing Manager leads and develops the indirect marketing team, fostering a collaborative and high-performing work environment. This role is responsible for building strong relationships with dealerships, overseeing marketing operations, and managing the preferred dealership program. The position ensures operational excellence, provides underwriting support, and maintains compliance with lending regulations. Schedule: 40 hours within a Monday thru Saturday work week, some holidays will be requiredLeadership and Management:In collaboration with Senior Vice President of Indirect Lending, lead, mentor, coach, and develop the members of the indirect marketing team.Foster a positive and inclusive work environment, promoting teamwork, accountability, and professional growth.Service and Support:Proactively interact with dealerships and team members to foster trust and collaboration.Build and maintain strong relationships with partner dealerships, serving as a trusted resource for indirect lending.Work collaboratively and clearly communicate with cross-functional teams to resolve questions and discrepancies and to provide effective problem resolution.Offer guidance and support to dealerships to ensure a seamless loan process and a positive partnership experience.Ability to adapt to each situation and continuously find options or solutions to questions as they related to indirect loans to ensure Westmark is the best place for members to achieve their financial goals and dreams.Resolve complex dealership and member issues and complaints as they relate to indirect loans promptly and effectively.Operational Excellence:In collaboration with the Senior Vice President of Indirect Lending, oversee dealership marketing operations.Provide operational guidance and approvals in order to allow department employees to effectively provide excellent service within their roles.In collaboration with the Senior Vice President of Indirect Lending, will oversee, administer, and guide the preferred dealership program. Assist Senior Vice President of Indirect Lending in monitoring and managing dealership performance through various reports. Lending Responsibility:Maintain thorough knowledge of lending regulations and compliance requirements.Serve as backup to the indirect lending team, underwriting loans in the queue when necessary.Provide underwriting decisions on larger credits and offer guidance to the underwriting team as needed.Ensure quality underwriting and documentation standards are maintained within the department.Communicate lending decisions to dealerships in a timely and professional manner.Maintain high-quality relationships with dealerships.Team Development:Coach and develop team members to provide excellent service.Encourage a collaborative and high-performing work environment.Provide learning and growth opportunities and hold employees accountable.Train new indirect marketing representatives. Conduct regular meetings with indirect marketing team for coaching, guidance, and problem resolution. Risk Management and Compliance:Ensure adherence to all credit union policies, procedures, and regulatory requirements.Implement and maintain effective internal controls to safeguard credit union assets.Requirements:Qualifications:Bachelor’s degree in a business or finance related field preferred, MBA a plus.Minimum of 3 years of experience in a financial institution, including lending experience.Advanced knowledge of financial products, services, and regulatory requirements.Ability to lead and develop high performing teams.Excellent communication, interpersonal and member service skills.Strong problem-solving and decision-making skills.Proficiency in financial software and Microsoft Office Suite.Community-oriented with a passion for member service and engagement.Advanced consumer loan underwriting understanding.Key Competencies:Leadership and team developmentFinancial and analytical skillsRegulatory and compliance knowledgePhysical Requirements:Ability to frequently move within the department to interact with staff.Ability to operate standard office equipment.Visual and auditory ability to respond to interact with dealerships and employees.Capability to travel for meetings and community events as needed.Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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