Full Service Lending Center Assistant Manager

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

• 60 % of our employees have been part of the Westmark family for 5 years.
• 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
• 85% of our managers were promoted from within the company.
• Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

Position Summary: The Assistant Manager works with the VP of Consumer Lending to lead and manage the daily operations of the department, ensuring the delivery of high-quality services, the achievement of department goals, and the maintenance of operational excellence.

Schedule: Average of 36-40 hours within a Monday thru Saturday work week

Responsibilities:

Leadership and Management:

• In collaboration with the VP of Consumer Lending, lead, mentor, coach, and develop the members of the team.
• Foster a positive and inclusive work environment, promoting teamwork, accountability, and professional growth.

Service and Support:

• Proactively interact with members of the team and branch lenders to form relationships of trust.
• Work collaboratively and clearly communicate with cross-functional teams to resolve questions and discrepancies and to provide effective problem resolution.
• Ability to adapt to each situation and continuously find options or solutions to loan related questions that ensure Westmark is the best place for members to achieve their financial goals and dreams.
• Resolve complex member issues and complaints as they relate to loans promptly and effectively.

Operational Excellence:

• In collaboration with the VP of Consumer Lending, oversee daily department operations, including security and compliance with credit union policies and regulatory requirements.
• Provide operational guidance and approvals in order to allow department employees to effectively provide excellent service within their roles.
• Assist the VP of Consumer Lending in monitoring and managing department financial performance through budgets, and expenses.
• Assist the VP of Consumer Lending in monitoring and managing department operational performance through various reports.

Lending Responsibility:

• Maintain thorough knowledge of lending regulations and compliance requirements.
• Serve as backup to the Full Service Lending Team, underwriting loans in the queue when necessary.
• Provide underwriting decisions on larger credits and offer guidance to the underwriting team as needed.
• Ensure quality underwriting and documentation standards are maintained within the department.
• Communicate lending decisions to lenders and/or members in a timely and professional manner.

Team Development:

• Coach and develop team members to provide excellent service.
• Encourage a collaborative and high-performing work environment.
• Provide learning and growth opportunities and hold employees accountable.
• Train new Underwriting Loan Officers.
• Conduct regular meetings with lending team for coaching, guidance, and problem resolution.

Risk Management and Compliance:

• Ensure adherence to all credit union policies, procedures, and regulatory requirements.
• Implement and maintain effective internal controls to safeguard credit union assets.

Qualifications:

• Bachelor’s degree in a business or finance related field preferred, MBA a plus.
• Minimum of 3 years of experience in a financial institution, including lending experience.
• Advanced knowledge of financial products, services, and regulatory requirements.
• Ability to lead and develop high performing teams.
• Excellent communication, interpersonal, and member service skills.
• Strong problem-solving and decision-making skills.
• Proficiency in financial software and Microsoft Office Suite.
• Community-oriented with a passion for member service and engagement.
• Advanced consumer loan underwriting understanding.

Key Competencies:

• Leadership and team development
• Financial and analytical skills
• Regulatory and compliance knowledge

Physical Requirements:

• Ability to frequently move within the department to interact with staff.
• Capability to travel for meetings and community events as needed.
• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers.
• Occasionally lift and carry up to 15 lbs., if required for departmental tasks.

Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws