Customer Service Representative – Plastics Manufacturing

Northeastern / Southeastern PA areas

Westlake Plastics Company is a global leader in extrusion and compression molding technologies for high-performance thermoplastics. For over 70 years, we've built our reputation on innovation, customer collaboration, and product excellence.

Why join us?

We offer a dynamic work environment where your contributions directly impact customer satisfaction and business growth. With a hybrid work option, competitive benefits, and a supportive team culture, this is more than a job, it’s the ultimate career opportunity!

Position Summary

As a Customer Service Representative, you’ll be the primary point of contact for our customers, ensuring a seamless experience from inquiry to delivery. You’ll also play a key role in supporting sales efforts by identifying opportunities, nurturing relationships, and helping drive revenue growth. Experience in plastics or polymers is essential.

Customer Service Engagement and Issue resolution

·      Respond to inquiries via phone, email, and other channels with professionalism and accuracy.

·      Provide detailed product information including specifications, pricing, and availability.

·      Build and maintain strong relationships with existing and prospective customers.

·      Address complaints and escalate complex issues as needed.

·      Work with quality and production teams to resolve product discrepancies.

Order Management

·      Process orders using our ERP system.

·      Coordinate with production, inventory, and logistics to ensure timely fulfillment.

·      Keep customers informed about order status and shipping updates.

Sales Support and Lead Development

·      Collaborate with the sales team to identify potential upselling and cross-selling opportunities.

·      Assist in preparing quotes, proposals, and follow-ups.

·      Monitor customer buying patterns and suggest relevant products or services.

Documentation and Reporting

·      Maintain accurate records in our CRM system.

·      Generate reports and analyze customer service and sales metrics.

Continuous Improvement

·      Suggest process enhancements and contribute to best practices.

·      Stay current on industry trends and product knowledge.

Qualifications and Skills

·      High school diploma required; associate or bachelor’s degree preferred.

·      2 years in customer service or inside sales, ideally in manufacturing or industrial settings.

·      Plastics or polymer industry experience is required.

·      Strong communication and organizational skills.

·      Proficiency in CRM, ERP systems, and Microsoft Office.

·      Ability to multitask, solve problems, and support sales initiatives.

Work Environment and Schedule

Primarily office-based with occasional visits to the production floor.

Hybrid schedule available after onboarding and training period.

Standard 8-hour day shift.

Compensation and Benefits

Salary: $50,000–$60,000 annually, based on experience.

·      Benefits include:

·      Medical, dental, vision, and prescription coverage

·      Employer-matched 401(k)

·      Paid time off, vacation, and your birthday off

·      Nine paid holidays

·      Professional development opportunities