What are the responsibilities and job description for the Dealer Account Manager position at Westlake Financial?
Company Description Westlake Financial Services is a privately held, internet-based finance company specializing in prime, sub-prime, and non-prime automotive retail installment contracts. Since 1988, the organization has focused on helping car dealerships nationwide sell more vehicles through innovative auto financing solutions. Its proprietary “Buy Program ©” credit approval software provides dealers with fast, on-the-spot loan decisions, eliminating delays and increasing efficiency. Headquartered in Southern California, Westlake supports a network of over 21,000 new and used car dealers across the United States and manages all collections and servicing in-house from its Los Angeles facility. The company continues to invest in technology, service, and talent, offering career opportunities for individuals interested in auto finance.
Role Description The Dealer Account Manager is a full-time, on-site role based in Gilbert, AZ. This position is responsible for managing and growing relationships with automotive dealers, promoting Westlake’s financing programs, and supporting dealers in submitting and structuring deals. Day-to-day activities include visiting assigned dealerships, presenting program offerings, training dealer staff on systems and processes, and resolving issues related to contracts, approvals, and funding. The Dealer Account Manager monitors dealer performance, identifies opportunities to increase volume and profitability, and collaborates with internal teams such as underwriting, funding, and collections to ensure a smooth dealer experience. This role also involves preparing reports, maintaining accurate records in CRM tools, and representing Westlake Financial professionally in the local market.
Qualifications
Role Description The Dealer Account Manager is a full-time, on-site role based in Gilbert, AZ. This position is responsible for managing and growing relationships with automotive dealers, promoting Westlake’s financing programs, and supporting dealers in submitting and structuring deals. Day-to-day activities include visiting assigned dealerships, presenting program offerings, training dealer staff on systems and processes, and resolving issues related to contracts, approvals, and funding. The Dealer Account Manager monitors dealer performance, identifies opportunities to increase volume and profitability, and collaborates with internal teams such as underwriting, funding, and collections to ensure a smooth dealer experience. This role also involves preparing reports, maintaining accurate records in CRM tools, and representing Westlake Financial professionally in the local market.
Qualifications
- Experience in automotive finance, dealership operations, or related financial services; familiarity with indirect auto lending and retail installment contracts.
- Strong relationship management and customer service skills, with the ability to build trust and maintain long-term partnerships with dealers.
- Effective sales, negotiation, and presentation skills, including experience promoting financial products or programs to business clients.
- Solid organizational and time-management abilities, including territory planning, appointment scheduling, and accurate record-keeping.
- Clear written and verbal communication skills, with the ability to explain financing programs, policies, and processes to diverse audiences.
- Comfort using technology and office software, such as CRM systems, email, spreadsheets, and mobile tools for reporting and communication.
- Ability to work on-site in Gilbert, AZ, travel locally to dealer locations, and adapt to a fast-paced, performance-driven environment.
- High school diploma or equivalent required; bachelor’s degree in business, finance, or a related field is beneficial.
- Valid driver’s license with a satisfactory driving record.