Account Associate

Account Associate Job category: Collections Requisition number: ACCOU009592 Posted: 3 October 2025 Full-time LocationsShowing 1 location Westlake Portfolio Services, LLC | Corporate Office Dallas, TX 75247, USA Job details Description Entry-Level Collections Representative (Pre-30 Day) – Start Your Career Today! On-site | Westlake Portfolio Services, LLC | Corporate Office- Dallas, TX (Must live within 30 miles) Full-Time | In-Office Only Earn $15/hour + Monthly Potential Bonus of $1,500 + additional incentives. Yearly hourly comp $31,140. + bonus incentives, potential $49,140. Benefits | Growth Opportunity Start Your Career. Build Your Future. Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry. Whether you're new to the workforce or looking for a fresh start, we offer growth, stability, and unbeatable benefits. Why Westlake? Guaranteed base pay of $15/hr. Monthly performance bonuses up to $1,500 + additional incentives. Career growth – promotion eligibility in just 6 months Join the #1 privately held auto finance company in the U.S. What You’ll Do: Make outbound calls using an auto dialer to customers 1–30 days past due Negotiate payment arrangements and help customers stay on track Take inbound calls to answer questions and provide solutions Use judgment and empathy to create fair, personalized solutions Meet individual and team performance goals Follow all company policies, procedures, and compliance guidelines What We’re Looking For: Excellent communication & negotiation skills Strong listening skills and customer service mindset Comfortable working in a fast-paced call center environment Must live within 30 miles of Dallas, TX – on-site only Requirements: High School Diploma, GED or higher level preferred. Strong communication & problem-solving skills Type at least 35 WPM Basic computer proficiency (email, Microsoft Office) Reliable and punctual Bilingual (Spanish) is a plus, not required 1+ year of customer service or call center experience preferred Full-Time Employee Benefits: Medical, Dental, and Vision Insurance 401(k) with company match Employee Stock Ownership Program Paid vacation, sick days, and holidays Life and Disability Insurance Wellness Programs + Gym Access (Dallas office) Discounts on entertainment, tech, and travel UKG Wallet (early wage access) Career growth & advancement support Location: In-office role based in Dallas, TX Candidates must live within 30 miles of the office Ready to Get Started? Apply now to join a winning team and kick off your career with Westlake Financial in Dallas! ACKNOWLEDGMENTS We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. ************* Original********************** Job Details Description 401k and Employee Stock Available! Health, Dental and Vision Benefits! Entry Level to a New Career Path! Ramp Up From Entry Level by Promotion Within 6 Months (Based on Performance) and Earn Up To $15/hr with Potential Bonus Up to $3. *This is an in-office position with potential to work remotely depending on performance. All candidates should live within commutable distance of our Dallas, TEXAS offices within 30 miles* Westlake Financial Services is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams, our diversified business model, and more importantly, we begin to cement our role as a future leader in the automotive industry. The Pre-30 day collector is a customer service-oriented position. The ideal candidate will be comfortable with making outbound calls using an auto dialer to collect on accounts that are 1-30 days past due. Answer inbound customer service and collection calls. This position requires the candidate to have good negotiation and listening skills. The Pre-30 day collector is able to effectively use good judgment based on their past experience to make suitable and timely payment plans with our customers. The employee will perform all duties in accordance to Westlake’s policies, procedures and compliance. PAY RANGE: $15.00 - $21.92 per hour including bonus. Bonus potential of Up to $1200 or more monthly based on performance. TASKS AND RESPONSIBILITIES The role of the Pre 30 day collector is a critical position for Westlake Financial, our candidate of choice will be able to balance the following skills sets to be successful. Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment. Meet and exceed daily goals and monthly goals. Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency. The ability to balance both incoming customer service/collection inquiries from Westlake customers, while delivering an exceptional level of service. Work with Westlake customers to find and arrange collection solutions for individual accounts. Demonstrates ability to be team player. EXPERIENCE AND REQUIREMENTS High School Diploma or GED preferred Good communication, listening and problem-solving skills Basic to intermediate computer knowledge Reliable attendance Proper grammar and email etiquette Type a minimum of 35 WPM Ability to work under time constraints and daily deadlines Good interpersonal skills and teamwork awareness Willing and able to work a flexible schedule, including evening shifts, overtime and weekends Bi-lingual (Spanish) is welcomed but not required Minimum one year customer service experience in a high call volume, auto dialer environment preferred Auto Collections experience preferred MACHINES, OFFICE EQUIPMENT & SOFTWARE Daybreak or other retail consumer servicing systems. Aspect or other auto dialer systems. Web navigation and/or web-based applications. Personal computer: Microsoft Word, Excel, and Outlook. 10-key calculator and QWERTY keyboard skills. Copier, Faxing & other general office supplies. FULL TIME BENEFITS Medical, Dental, and Vision benefits Life Insurance and Long-term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Career Path Opportunities Discounts on Parks, Museums, Movie Tickets, and Attractions Paid Vacations Days Paid Sick days Paid holidays HGym (available in our Los Angeles, CA & Dallas,TX office) Rental Car Discounts, Dell Member Purchase Program UKG Wallet (early wage access) ACKNOWLEDGMENTS We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws. Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.

Salary : $31,140 - $49,140