Veterinary Client Service Representative

Veterinary Client Service Representative | Full-time

Westlake Animal Hospital | Austin, TX

Compensation is negotiable based on credentials and experience with an hourly pay range of $15-18/hour. The final pay offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Schedule: Monday-Friday, with occasional Saturdays 

About You

You’re responsible, self-motivated, and team-oriented, with a commitment to excellent customer service. You’re comfortable balancing phone calls, emails, text messages, and in-person conversations while keeping documentation and invoicing accurate and thorough. As a Client Service Representative/Veterinary Receptionist at Westlake Animal Hospital, you’ll bring these strengths to managing client requests and appointment flow while creating a welcoming first and last impression.

Job Responsibilities

• Greet clients and coordinate patient check-in and checkout.
• Answer phone calls, respond to client emails and text messages, distinguish between routine and emergency cases, and schedule appointments.
• Manage client and appointment flow to keep the front desk running efficiently.
• Maintain accurate client and patient records.
• Process payments and manage financial information.
• Perform other duties as assigned to support the team and daily hospital operations.

Requirements

• Veterinary experience preferred.
• Customer service experience is required.
• Professional, courteous communication with clients and coworkers.
• Ability to prioritize multiple tasks and manage frequent interruptions in a busy environment.
• Strong organizational skills and attention to detail.
• Ability to lift objects weighing up to 40 pounds, with or without reasonable accommodation.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills 
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About the Hospital

We are a busy 7-doctor practice located in the lovely city of Austin, Texas! We nurture not only our clients and their pets, but also our staff. We offer professional and personal growth as well as promote a healthy work/life balance. We strive to make work fun, engaging, and rewarding and offer an excellent benefits package! 

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360 primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. 

Thrive Pet Healthcare has been recognized by Top Workplaces with Culture Excellence Awards for Purpose & Values and Work-Life Flexibility. The Purpose & Values award reflects organizations that consistently live what they stand for, brought to life at Thrive through our commitment to shaping the future of pet wellbeing and our core values. These values guide how we work and how we care for pets, clients, and one another. The Work-Life Flexibility award recognizes our focus on making meaningful work sustainable, supporting our teams in balancing professional impact with life outside of work.

We welcome you to join our story and join where #WeThriveTogether. Learn more at thrivepetcare.com.