What are the responsibilities and job description for the Head Cashier position at Westlake Ace Hardware?
About Our Company
Westlake Ace Hardware is a leading hardware retailer in the United States, with over 220 neighborhood stores across the country. We are dedicated to serving our customers and communities, and we strive for personal and professional growth.
Our Values
We live by six core values: Service, Passion, Respect, Integrity, Teamwork, and Excellence. These values guide everything we do, from providing exceptional customer service to creating a positive work environment.
Job Summary
The Head Cashier is responsible for managing register transactions, assisting with office duties, and maintaining a high level of customer service. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.
Essential Duties & Responsibilities:
Customer Service
• Project a positive representation of Westlake Ace Hardware
• Greet customers entering and throughout the store
• Ensure excellent customer service from those supervised
• Communicate any problem or issue that requires management assistance
Register Operations
• Follow all cash register transaction procedures
• Responsible for balancing of register drawer
• Assist with register and computer problems, downloads, upgrades, and fixes as needed
Cash Room Operations
• In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed
• Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits
Office Operations
• Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.
Audit
• On an as needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist
Front End Appearance and Upkeep
• Keep the front end neat and clean at all times
• Face and dust front end
• Keep impulse counters stocked and faced
Leadership
• Participate in store and Cashier meetings
• Assist with training and development of new cashiers
• Work with Assistant Manager-Operations to prepare for advancement
Other Essential Requirements
We require the ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION - Showing our love for the work we do, our customers, and our associates.
• RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY - An authentic commitment to moral and ethical behavior.
• TEAMWORK - Together we can achieve extraordinary things.
• EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
• High School or GED equivalent.
• Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.
Westlake Ace Hardware is a leading hardware retailer in the United States, with over 220 neighborhood stores across the country. We are dedicated to serving our customers and communities, and we strive for personal and professional growth.
Our Values
We live by six core values: Service, Passion, Respect, Integrity, Teamwork, and Excellence. These values guide everything we do, from providing exceptional customer service to creating a positive work environment.
Job Summary
The Head Cashier is responsible for managing register transactions, assisting with office duties, and maintaining a high level of customer service. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.
Essential Duties & Responsibilities:
Customer Service
• Project a positive representation of Westlake Ace Hardware
• Greet customers entering and throughout the store
• Ensure excellent customer service from those supervised
• Communicate any problem or issue that requires management assistance
Register Operations
• Follow all cash register transaction procedures
• Responsible for balancing of register drawer
• Assist with register and computer problems, downloads, upgrades, and fixes as needed
Cash Room Operations
• In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed
• Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits
Office Operations
• Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.
Audit
• On an as needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist
Front End Appearance and Upkeep
• Keep the front end neat and clean at all times
• Face and dust front end
• Keep impulse counters stocked and faced
Leadership
• Participate in store and Cashier meetings
• Assist with training and development of new cashiers
• Work with Assistant Manager-Operations to prepare for advancement
Other Essential Requirements
We require the ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION - Showing our love for the work we do, our customers, and our associates.
• RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY - An authentic commitment to moral and ethical behavior.
• TEAMWORK - Together we can achieve extraordinary things.
• EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
• High School or GED equivalent.
• Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.
