Front Desk Supervisor

Company Overview

The Westin Sarasota offers guests stunning water views and a luxurious stay with 255 beautifully appointed rooms and suites. Our hotel is ideally located near top theaters, arts venues, and beaches, providing an exceptional experience for both visitors and team members alike.

Job Overview

We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team. A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel.

Performance Expectations:

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check in and check out processes.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Qualifications

General Requirements:

Able to work most weekends and holidays.

Report to work on time and in proper uniform.

Knowledge and/or ability to operate a computer.

Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.

Education: High school diploma or GED plus 2 years’ administrative hotel front desk experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.

College level study in hospitality & hotel management or equivalent education a plus.

Physical Requirements:

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing and pulling.

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Pay: $18.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have previous hotel front desk experience?

Experience:

• Hospitality : 1 year (Required)

Work Location: In person

Salary : $18