What are the responsibilities and job description for the Dir of Rooms position at Westin Rancho Mirage Golf Resort & Spa?
Director of Rooms
At Westin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
POSITION PURPOSE
Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Responsible for the annual budget and managing expenses within approved budget constraints. Major areas of responsibility/management include: Front Office, Guest Services, Housekeeping, Spa and Health Club, Racquet sports, and fostering positive third-party relations. Participate in total hotel management as a member of the hotel’s Executive Committee.
ESSENTIAL FUNCTIONS
AVERAGE %
OF TIME
25% Partner with Human Resources in the rooms division in order to attract, retain, and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Consult HR regarding departmental matters as they relate to federal, state, and local employment and civil rights laws.
20% Develop, recommend, implement, and manage the rooms division’s annual budget, business/marketing plan, forecasts, and objectives to meet/exceed management expectations.
15% Implement company programs and manage the operations of the division in a manner consistent with federal, state, and local laws and regulations, and Dolphin Hotel Management and Marriott Brand policies and procedures to ensure a high level of quality and customer satisfaction.
30% Manage and own the GSI/ITR metric. Resolve customer issues as appropriate to maintain a high level of customer satisfaction and quality.
10% Work with Housekeeping leadership to exceed at brand standard cleanliness score.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training, productivity sessions and meetings is required.
Upon employment, all employees are required to fully comply with Dolphin Hotel Management rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Ability to assume the responsibilities of the General Manager in his/her absence.
- Perform special projects and other responsibilities as assigned.
- Participate in task forces and committees as requested.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
- Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
- Must possess computational ability.
- Must possess computer skills and the ability to troubleshoot technical issues.
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
- Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for the management of people and complex problems.
- Ability to study, analyze, and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Ability to make decisions with only general policies and procedures available for guidance.
- Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands
- Most work tasks are performed indoors. The temperature is moderate and controlled by hotel's environmental systems.
- Must be able to sit/stand at a desk for up to 5 hours per day. Walking and standing are required for the rest of the working day. The length of time of these tasks may vary from day to day and task to task.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 15 lbs. occasionally.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning and inspection tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
- Vision occurs continuously, with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required. Bachelor’s Degree preferred.
Experience
Four to six years experience in Front Office/Housekeeping/Guest Services, including at least four years supervisory experience, required.
Licenses or Certificates
Not applicable.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Westin Style guidelines and standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
In accordance with the federal Fair Credit Reporting Act (FCRA) and applicable state laws, we may obtain a consumer report (background check) on you in connection with your employment application. This report may include information about your criminal history, employment history, educational background, credit history (if applicable to the position), and other relevant details.
Before any such report is obtained, you will receive a separate written disclosure and authorization form, which you must sign for us to proceed. You will also be provided with a copy of the report and a summary of your rights under the FCRA before any adverse employment decision is made based on that information.
We are committed to complying fully with all federal, state, and local laws governing background checks and the use of consumer reports.
Salary : $140,000 - $150,000