What are the responsibilities and job description for the Catering Administrative Assistant position at Westin La Paloma Resort and Spa?
The Catering Administrative Assistant provides essential administrative support to the Catering team within the Sales office, ensuring organized, efficient operations and clear communication with clients and internal departments.
HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE
- Answer phones politely and professionally, greeting clients with a friendly and helpful attitude.
- Maintain a well-organized and professional office environment reflecting company standards.
- Establish and manage an efficient filing system for catering and sales documents to ensure accurate record-keeping and easy access.
- Prepare and distribute Banquet Event Orders (BEOs) to ensure clear communication with hotel operations and relevant parties.
- Assist in developing sales presentations, using available resources to create professional, compelling materials.
- Respond promptly to inquiries via phone, email, advertising channels, and trade shows, providing helpful and informative responses.
- Draft and send professional correspondence and proposals tailored to client needs.
- Conduct property tours for clients and potential clients, highlighting features, amenities, and services.
- Foster positive relationships with all hotel departments, ensuring smooth communication and collaboration for efficient operations.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Strong organizational and multitasking skills.
- Professional and courteous communication style.
- Attention to detail and accuracy in documentation and correspondence.
- Ability to collaborate effectively across teams.
- Proactive, resourceful, and dependable.
PROFESSIONAL EXPERIENCE
- Minimum 6 months of office or sales experience preferred.
ACADEMIC BACKGROUND
- High school diploma or equivalent required.