What are the responsibilities and job description for the eCommerce Customer Service Rep position at Westin Group?
Join the Team That Keeps Customers Smiling (and Furniture Looking Good Doing It)
We’re on the hunt for an energetic, sharp-minded, customer-obsessed professional to join our growing distribution company. If you like solving problems, staying busy, and being the person who actually knows what’s going on, this might be your lane.
As an e-Commerce Customer Service Representative, you’ll be the go-to expert for all things product-related. You’ll help customers across multiple online marketplaces, handle returns and replacement parts, and turn “uh-oh” moments into “wow, thank you” experiences.
This is a high-volume, fast-paced, in-person role where no two days look the same. If you’re the kind of person who thrives under pressure and enjoys checking things off your list like a champion… keep reading.
️ What You’ll Be Doing
- Be the voice (and brain) behind top-tier customer service via phone, email, and e-commerce platforms
- Help customers navigate everything from product questions to returns, damages, and replacements
- Track down replacement parts like a detective with a mission
- Process requests quickly, accurately, and without letting things fall through the cracks
- Keep customers in the loop with clear, professional updates
- Turn complaints into solutions with confidence and a cool head
- File and follow up on carrier claims until they’re resolved
- Jump in wherever needed because teamwork here actually means something
What You Bring to the Table
- Experience with eDesk Help Desk or Zendesk (you know your way around a ticketing system)
- Solid skills in Microsoft Office (Excel, Word, Outlook… the usual suspects)
- Strong communication skills. Clear, professional, and human
- The ability to multitask without dropping the ball
- A sharp eye for detail. You catch what others miss
- A natural problem-solver mindset. You don’t just spot issues, you fix them
- Previous experience in customer service, e-commerce, or a call center (non-negotiable)
Why You’ll Like It Here
- Fast-paced environment that keeps things interesting
- A growing company where your impact actually matters
- A team that works hard, supports each other, and gets things done
- The satisfaction of being the person who makes it right for customers
If you’re someone who takes ownership, moves fast, and genuinely enjoys helping people (even the frustrated ones), we’d love to meet you.
Salary : $17 - $22