What are the responsibilities and job description for the Security Officer position at Westin Chicago North Shore?
A Security Officer is responsible for providing protection for hotel guests, employees and
property. They are also responsible for providing guests with a sense of comfort and well being by
maintaining a level of visibility.
• Maintain regular attendance in compliance with Vinayaka Hospitality standards, as required by
scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper
uniform and name tag when working (per brand standards)
• Comply at all times with Vinayaka Hospitality standards and regulations to encourage safe and
efficient hotel operations.
• Maintain contact with the Front Desk/Night Auditor at all times.
• Use proper radio etiquette at all times when communicating with other employees.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
•Approach all encounters with guests and employees in a friendly, service oriented manner.
• Check I.D. of visitors/employees as necessary.
• Open secured areas for authorized personnel.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Check lights and door locks. Investigate auto accidents/theft.
• Respond to complaints.
• Assist guests to their rooms or help guests enter their rooms.
• Conduct room theft investigations.
• Assist during medical emergencies.
• Assist outside agencies as necessary.
• Provide escort.
• Respond to employee altercations.
• Assist with intoxicated guests.
• Respond to security alarms.
• Be knowledgeable about hotel and guestroom locking systems.
• Monitor TV cameras (CCTV).
• Challenge suspicious persons.
• Check safety hazards. Make rounds.
• Administer First Aid/C.P.R as necessary.
• Complete Incident/Accident Reports in a clear and concise manner.
• Answer phone and dispatch.
• Work special functions as requested.
• Receive deliveries and log shipments.
• Deliver requested items to guest rooms.
• Make wake-up calls.
• Pick up items left on property (during rounds).
• Handle items for “Lost and Found” according to the standards.
• Attend meetings as required.
• Other duties as required.
Requirements:• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• CPR, First Aid and Heimlich maneuver Certified (preferred)
• Must be able to work different shifts (AM/PM/Overnight) as required
• Position is Full Time 30-32 hrs./week.
• Willing to train right candidate
