Dispatcher

We’re expanding our team and looking for people who are:

· Team Players

· Customer Advocates

· Outgoing and Well-Versed Communicators

· Proficient in Multi-Tasking

· Goal Oriented

· Thorough and Organized

West Group Logistics (WGL) Stockton, CA is a division of Total Transportation Services (TTSI) that provides Regional, Logistics, and Supply Chain Solutions. We are leading the way in California Compliance, Customer Service, and State-of-the-Art Technology.

Position Summary:

The Dispatcher/Customer Service Representative is responsible for coordinating and dispatching customer loads for on-time pickup/delivery. Ensure that data is timely & accurately entered into company's TMS. Maintain communication with team members to verify and resolve customer and/or service issues.

Essential Responsibilities:

• Managing and tracking multiple customers and their containers.
• Trace and Track containers on terminal websites to ensure containers are picked up prior to the last free day.
• Ensure that Exports are picked up and returned to the terminals before the cut date. Monitor 1st receiving and cut dates to ensure bookings haven’t rolled.
• Provide daily status updates to customers in a timely and professional manner.
• Perform accurate data entry or system upload into our TMS system (McLeod) per Bill of Lading or DO.
• Coordinate pick-up and deliveries with company drivers, LMCs, terminals, and customers.
• Monitor driver activities to ensure on time pickups and deliveries.
• Maintain dispatch system accuracy in real time; ensure completed work is updated properly in the system, including but not limited to proper dates, destinations, and appointments.
• Monitor and update all load status and/or progress in dispatch system, including verifying completion of assigned moves.
• Maintaining a good working relationship with the drivers (driver retention).
• Update TMS (McLeod) with accessorial charges such as terminal waiting time, Split Terminations, Stop offs, etc.)
• Pre-plan logistics in an efficient manner to keep costs down.

Other Functions:

· Special projects as requested

· Perform other duties as assigned

Minimum Requirements:

· 2 to 4 years' experience in Transportation, Dispatch, or similar role

· 1 year of Oakland Port Dispatching required.

• Knowledge of McLeod systems preferred

· Customer Service Experience

· General Transportation Industry Knowledge (Acronyms, Agencies, Regulations)

· Familiar with DOT regulations

· Excellent communication skills (written & oral)

• Ability to work in a team environment in high-pressure situations
• Demonstrated analytical skills with ability to identify root cause issues and trends

Skills :

· Must have 1-2 years’ experience with Motor Carrier

· Ability to handle large volume ofPhone calls

· Able to navigate through various database platforms

· Microsoft Office Suite: Microsoft Excel, Word, Outlook, PowerPoint

· Excellent listening, verbal, and written communication

· Self-motivated, team player with a “can-do-attitude”

· Dispatch experience

Working Conditions:

· Must be able to occasionally lift as much as ten (10) lbs.

· May be required to sit and review information on a computer screen for long periods of time

· May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Stockton, CA 95207: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of Port of Oakland experience do you have?

Experience:

• Drayage Dispatching with Port of Oakland: 1 year (Required)

Work Location: In person

Salary : $19 - $23