What are the responsibilities and job description for the Resort Front Desk Supervisor position at Westgate Resorts?
Our Homestead Resort is seeking a Front Desk Supervisor to join our team on a full-time basis!
About us:
VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at VI Resorts at Homestead in Lynden, Washington, with a Pacific Northwest countryside resort setting. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60 resorts across the company.
About this position:
As the Front Desk Supervisor, you will be responsible for overseeing the Housekeeping, Engineering, and Front Desk teams to ensure resort quality standards are maintained and continuously improved, while promoting exceptional owner satisfaction.
Essential duties & responsibilities
- Ensures unit and public areas are maintained to VI Resorts by Westgate standards for cleanliness and maintenance by effectively managing the housekeeping and engineering functions and staff.
- Partner with the General Manager to maintain positive owner relationships and courtesies and manage resort operations and staff.
- Assist General Manager when needed or requested.
- Supervise Front Desk staff; including, but not limited to scheduling, performance management, and providing back up support.
- Assist the General Manager in monitoring the fiscal performance of the resort, and completing a monthly variance report.
- Work with department leads to prepare staff schedule balancing operational needs and budgetary guidelines.
- In the absence of the General Manager, they will assume their duties and responsibilities.
- Perform other tasks as assigned by resort operations leadership.
*Resort Specific Essential Duties and Responsibilities:
- Oversee all staff functions.
- Submit invoices for payment of products and services.
- Submit weekly, bi-weekly and monthly financial reports.
- Attend HOA meetings as needed.
- Assist General Manager with the preparation of the annual budget.
Qualifications
- Previous supervisory experience is a plus.
- Two to five years of customer service experience.
- High School Diploma required
- College degree or equivalent work experience, preferred.
- Must hold a valid driver’s license.
- Experience with Microsoft Office products.
- Written and verbal communication in English is required.
- Must be detail-oriented with effective communication and interpersonal skills.
- Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently.
- Must be able to work independently with minimal supervision.
- Ability to demonstrate good judgment when dealing with owners and staff members.
Why join VI Resorts by Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Pay: From $27.81 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience:
- Front desk: 1 year (Required)
- Supervising: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Lynden, WA 98264 (Required)
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Sick LeaveSalary : $28