Housekeeping Director

Company Description

About Westgate Branson Woods Resort: Ideally located on 145 beautiful, wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriads of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

Job Description

Westgate Resorts is seeking a dedicated and service-oriented Housekeeping Director to lead 2 direct reports and 60 team members. Individual will possess strong financial acumen, and analytical skills.  Individual will drive department's operations to achieve or exceed the resort’s financial goals, while maintaining the highest standards of cleanliness and guest satisfaction. They will exhibit strong leadership skills, inspiring and coaching team members to bring their best to work every day. Individual will plan and execute initiatives, projects, and tasks with a strong attention to detail, ensuring all efforts align with the resort's service standards and objectives.

Job Responsibilities:

• Drive department’s operations to achieve or exceed the property’s financial goals and objectives understanding their impact on the resort's success
• Reviews staffing levels regularly to ensure the guest service standards, operational efficiency, and financial objectives are consistently met
• Utilize all available on-the-job training tools to effectively train new room attendants and provide ongoing, follow-up training as needed
• Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to company standards
• Participates in interviewing and hiring process, selecting team members with the appropriate skills and qualifications
• Maintain the highest levels of quality throughout the resort by implementing innovative strategies that uphold superior cleanliness
• Guarantee daily adherence to the resort’s service standards resulting in exceptional guest satisfaction
• Lead, coach, teach, develop, and mentor the housekeeping team
• Maximizing the resort’s profitability by utilizing financial tools and strategies to improve department profitability, control departmental expenses, and increase productivity
• Lead and actively participate in team efforts to achieve established goals while fostering a culture of collaboration and cooperation among team members
• Coach leaders and team members on complex issues by breaking them down into manageable components, exploring alternatives, evaluating their potential outcomes, and securing agreement from key stakeholders before making critical decisions
• Plan effectively by gathering relevant information, assessing needs, and ensuring appropriate staffing for specific initiatives, projects, and tasks
• Develop and deliver information and ideas in a compelling and persuasive manner, interpreting verbal and non-verbal cues, and demonstrating active listening to ensure clear understanding and engagement
• Other duties as assigned

This individual must possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.

Qualifications

Work Schedule:

• Availability to work varied shifts, including weekends and holidays.

Experience:

• 7 years of leadership experience in a hospitality environment, with a proven track record of managing and motivating diverse teams
• 3-5 years of experience in a housekeeping management role within a resort or large-scale hotel setting (700 rooms or more preferred)
• Strong experience in managing departmental budgets, controlling expenses, and optimizing operational efficiencies
• Demonstrated experience in developing and implementing housekeeping standards, procedures, and training programs
• Proven ability to lead initiatives that drive guest satisfaction and maintain high standards of cleanliness and service

Education & Certifications

• Bachelor’s degree in hospitality management, Business Administration, or a related required and will accept experience in lieu of education
• Certification in Housekeeping Management or related field is an advantage
  ABCs of Housekeeping training or similar training guide
• Forbes trained or certified preferred
• Additional training or certifications in leadership, customer service, or hospitality management is a plus
• Labor management (LMS) certified or trained preferred

Skills:

• Strong leadership skills with the ability to inspire, coach, and develop team members
• Excellent verbal and written communication skills
• Must have a service-driven approach with a passion for delivering exceptional guest experiences
• Strong analytical skills and experience in managing budgets, financial planning, and cost control
• Proven ability to think strategically and creatively to resolve complex issues, make sound decisions, and implement effective solutions
• Highly organized with excellent time management skills
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Flexibility and adaptability to work in a fast-paced, dynamic environment
• Demonstrates empathy and cultural intelligence in a diverse work environment
• Effectively delegates and applies critical thinking to solve complex operational challenges
• Actively listens and maintains transparency in communication and decision-making
• Adapts to changing priorities and manages time efficiently to meet deadlines and operational goals
• Proficiency in Spanish is a plus, but not required

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.