Front Desk Agent

Company Description

Starting pay rate: $20/ hour 

Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.

Job Description

There are no do-overs with vacations. As the Front Desk Agent, you know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every guest interaction. You enjoy helping others and find problem solving and finding solutions rewarding. You thrive in a fun and fast paced environment. If this sounds like you, this position may be the perfect fit. Apply today and take the next step towards being a part of an award-winning company and brand!

• Greet, register, assign rooms and issue room keys to guests.
• Maintain accurate records of room availability and guest accounts.
• Calculate bills, collect payments, and make necessary corrections required.
• Listen to guest complaints and strives to find solutions in a timely manner.
• Answer guest questions and provide accurate information about property and surrounding areas.
• Adhere to Westgate’s company core values: Integrity, Passion, and Work Ethic.
• Other duties as assigned by leadership team.

Qualifications

• Prior customer service and hospitality experience is strongly preferred but not required.
• Experience working in customer facing industries such as hotel, resort, medical, banking, airlines, etc.
• Strong computer skills and comfortable learning new reservation software and technology.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
• Fast learner with a strong attention to detail.
• Excellent verbal & written communication and interpersonal skills.
• Ability to read, write and speak English conversationally.
• Enjoys working in a fun face paced environment.
• Must be able to work holidays and weekend.
• Must occasionally be able to lift and/or move up to 25 pounds.
• Must be able to stand for long periods of time.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. 
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Why Westgate?

• Highly discounted Epic Locals Ski Pass.
• FREE Ski, Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.