F&B Supervisor

Company Description

$18.00-$20.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it.

Discover Westgate Myrtle Beach Oceanfront Resort, a beautiful, full-service resort overlooking the Atlantic Ocean and providing fun for all ages. Guests can kick back and relax in spacious accommodations, splash into our lazy river and pool, and head down the street to explore famous attractions like the Myrtle Beach Boardwalk. The Westgate team welcomes guests to Myrtle Beach, South Carolina, where you can help travelers enjoy an unforgettable, beach-going adventure with the whole family. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60 resorts across the company.

Job Description

Great service starts with strong leadership on the floor. This role supports daily operations while guiding the team to deliver consistent, high-quality food and beverage experiences.

Duties

• Deliver fast, friendly, and personalized service while building rapport with guests and proactively addressing service needs.
• Educate customers on products, including coffee and tea blends, preparation methods, and freshness.
• Prepare and serve beverages and food items in accordance with company recipes, quality standards, and food safety procedures.
• Accurately receive, repeat, and process customer orders in person and by phone.
• Operate the POS system accurately, handle cash transactions, and count back change courteously.
• Maintain clean, organized, and well-stocked work areas, including restocking supplies and assisting with weekly shipments.
• Maintain consistent product quality and efficient service standards at all times.
• Report customer concerns, safety hazards, employee accidents, and operational inconsistencies to the Manager on Duty.

Supervisory Responsibilities

• Provide on-shift leadership and support to team members to ensure smooth operations and exceptional guest service.
• Assist with training and coaching team members while reinforcing company standards and procedures.
• Support opening/closing procedures and shift execution, escalating concerns to management as needed.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Planning, assigning, and directing work.
• Assisting in appraising performance and rewarding team members.
• Addressing complaints and resolving problems. 

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.
• Must complete state-approved alcohol server training within 60 days of hire (per South Carolina law).

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.