Center Manager

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60 resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime.

Job Description

The Center Manager plays a key role in supporting the growth and production of the Corporate Marketing Road Program (CMRP). This position contributes to team performance while fostering positive relationships with Marketing Coordinators, Directors, Location Managers, and other personnel. The CAM assists in supervising staff, managing operations, and ensuring the center meets its sales and service goals.

Essential Duties and Responsibilities

The Center Manager is directly responsible for the following tasks. Duties include, but are not limited to:

• Deliver excellent customer service and drive sales performance.
• Act as a liaison between the Center Assistant Manager, Director, and Corporate Marketing Road Program operations.
• Assist with supervision of staff and day-to-day center operations.
• Support recruitment efforts, including interviewing and selecting qualified candidates.

 Ensure the center is fully staffed and provide coverage when needed.

• Supervise and train staff in sales tactics provided by the Corporate Marketing Road Program.
• Maintain current knowledge of and enforce Westgate policies, procedures, guidelines, and training standards.
• Achieve individual and group sales goals/quotas for tours, tickets, and rooms.
• Assist with scheduling, schedule requests, and cash handling procedures; confirm cash amounts and report issues to the Director.
• Maintain supplies and inventory for the location.
• Support employee engagement initiatives to ensure staff remain motivated and productive.
• Ensure the location is clean, organized, and well-maintained.
• Monitor team performance and provide feedback as needed.
• Perform supervisory responsibilities as assigned.

Qualifications

To perform this role successfully, an individual must be able to carry out each essential duty with accuracy and professionalism.

Core Competencies

• Integrity
• Passion
• Strong Work Ethic

Education & Experience

• High school diploma or GED required; college coursework preferred.
• Previous supervisory or customer service experience strongly preferred.
• Sales experience and knowledge of marketing programs is an asset.

Additional Information

This job description outlines the primary responsibilities and qualifications for the Center Assistant Manager role. It is not intended to serve as an employment contract or to encompass all duties that may be assigned. Employees are expected to perform tasks as directed, regardless of job title or routine responsibilities.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.