What are the responsibilities and job description for the Customer Care Associate position at Westford Real Estate Management, LLC?
Overview
We are an industry leader in community association management looking for an energetic and talented Customer Support Associate to join our team and grow your career.
We want to hire a team member that shares our vision, values and commitment to superior customer service. This role is responsible for providing support to our Homeowners and the Westford team. If you are a detail-oriented self-starter with a desire for career advancement, we want to meet you!
Responsibilities
- Answer telephones; heavy call volume
- Respond to homeowner inquiries regarding various matters, including but not limited to owner payments, account history, logging onto industry-specific website, work orders, violation notices and general inquiries
- Assisting unit owners with establishing online payments through their web portals and reviewing payment options
- Assisting unit owners with submitting maintenance requests
- Responding to and dispatching emails within same business-day of receipt
- Assign requests from homeowners within Company software, TownSq, to internal team members
- Record and process inbound payments from customers via remote deposit capture.
- Scan and email correspondence received with payments to appropriate team members
Skills Required
- Excellent communication and customer service skills
- Solid understanding of basic accounting
- Attention to detail required
- Proficiency in Windows
- Knowledge of Microsoft products (Word, Excel, Outlook)
- Must be a quick study in computer-based programs (training to be provided)
- Organizational skills
- Ability to multi-task
- Must be a self-starter and able to work independently after appropriate training
- Must excel in writing and be able to create/produce emails that are grammatically sound
- Must be a team player and willing to go above and beyond to get work completed as assigned
This role requires working in the office full-time (five days per week).
This role is perfect for motivated individuals eager to make a difference through excellent customer-service-centered administrative support and client engagement. We value diversity and are committed to providing an inclusive environment where every team member can thrive!
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Work Location: In person
Salary : $17 - $19