Inside Sales Representative

Position Overview

The purpose of this position is to sell company products that meet or exceed customer expectations through customer interactions while providing excellent customer service and substantial knowledge on the products.

Essential Job Duties and Responsibilities

• Works to supply products and services that meet or exceed the customers’ expectations. Follows the documented quality systems and processes to satisfy our customers’ needs.
• Actively manages the sales processes of products and services by quoting and converting quotes into sales in a timely and professional manner.
• Generates revenues by promoting sales of new and existing products or services.
• Prospects and develops relationships with potential customers, or leads, to cultivate new business. May research companies and industries to identify prospects.
• Provides ongoing customer and technical service on existing accounts.
• Overcome objections of current and prospective customers.
• Determine the production of customer parts through processes and instructions, according to design specifications and quantity or required materials.
• Remain knowledgeable on changes and developments in the various industries that are served.
• Handle inbound, unsolicited prospect calls and convert into sales.
• May conduct on-site visits to customers.
• May research and source material and services related to customer orders.
• Manage and coordinate the resolution of customer issues.
• Communicate with internal departments regarding customer orders.
• May assist other managers or sales representatives in other duties or special projects as needed.

Critical Skills, Knowledge, and Abilities

• Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communicating with Persons Outside the Organization: Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others and maintaining them over time.
• Communicating with Supervisors and Peers: Providing information to supervisors and by telephone, in written form, e-mail, or in person.
• Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Confidentiality: Demonstrate a high degree of confidentiality and business common sense.
• Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Tools & Technology: Interacting with computers, office equipment, personal protective equipment (hardhat, safety glasses, etc.), and phone. ERP software (Microsoft Dynamics Nav), materials requirements planning MRP software, Microsoft Office software, and email.

Qualifications

• This particular position requires the individual to have a high school diploma or general education degree (GED). In addition, a successful candidate would have 1-2 years or more related experience and/or training.
• Previous experience with Microsoft Dynamics NAV or other ERP (enterprise resource planning) systems.

Preferences

• Prior experience with steel, steel products, other metals, fabrication, and manufacturing.
• Experience with reading and interpreting parts drawings.
• Experience using social networks, such as LinkedIn, for business-2-business selling and customer relations.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Working Environment and Conditions

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be in a stationary position and move about the buildings. The employee is frequently required to reach with hands and arms and be able to communicate verbally and in writing and take direction. The employee is frequently operating a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The employee must occasionally lift and/or move up to 20 pounds.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.