IT Quality Engineering Manager

Job Summary

The IT Manager is responsible for overseeing the organization's information technology systems and infrastructure. The Quality Engineering Manager role is specifically responsible for leading and managing quality engineering on asset teams as they implement, enhance and support business applications and ensures the efficient delivery of high-quality, reliable software that supports critical business functions. The role collaborates with stakeholders to understand technology needs and provides recommendations on system improvements, upgrades, and cost-effective solutions. The role establishes and enforces IT policies and procedures, ensures compliance with data privacy regulations, and implements robust security measures to protect the organization's digital assets. The role also involves budgeting and resource allocation, vendor management, and fostering a culture of continuous learning and development within the IT team.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Job Responsibilities

• Leads and manages quality engineering practices for asset teams utilizing agile methodologies.
• Designs and implements quality engineering strategy and automation frameworks aligned with assigned insurance business segments. Uses understanding of core business strategies for assigned insurance business segment to design and implement quality engineering strategies and automation frameworks.
• Defines and implements a comprehensive automation strategy that optimizes test coverage and balances manual and automated testing efforts based on the feasibility and maintainability of the automation.
• Conducts regular test coverage reviews in partnership with Test Leads and Product Owners to ensure comprehensive testing across all products and complex workflows, continuously seeking opportunities to improve automation coverage and efficiency.
• Investigates production failures with all disciplines of the program to identify systemic issues and develop strategies to prevent recurrence.
• Partners with the Asset Owner and Application Engineering Manager to establish suitable unit test coverage levels to complement automated regression testing and ensures efficient coordination between unit and regression testing efforts.
• Defines and tracks key performance indicators (KPIs) such as defect leakage rate, test coverage, automation ROI, and release quality metrics
• Partners with Release Management team to support enterprise approaches for DevSecOps, CI/CD, and Release On Demand.
• Collaborates with business stakeholders across pricing, underwriting, and product teams to identify critical functionalities for each release and prioritize testing efforts to mitigate potential risks associated with the release.
• Oversees the execution of QA regression confirmation for each release cycle, analyzing release changes and impacted areas to determine the scope of regression testing required. Also assess the impact of production defects on the codebase and directs regression test designs to address them.
• Partners with QE Leads, Product Owners, and the Asset Owners to confirm release quality for each release.
• Stays up-to-date on the latest automation testing tools and methodologies, including the integration of artificial intelligence.
• Leads IT projects, from initiation to completion, ensuring adherence to project timelines, budgets, and quality standards and provides regular updates to stakeholders on project progress.
• Establishes and maintains relationships with external technology partners, vendors, and service providers, leveraging their expertise and resources to enhance the company's IT capabilities.
• Owns accountability for talent management and navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring, selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress.
• Collaborates with stakeholders to identify and prioritize IT projects, ensuring their successful implementation and timely delivery.
• Evaluates and selects vendors and partners, negotiating contracts and managing ongoing relationships.
• Monitors and maintains compliance with relevant IT regulations, security protocols, and data privacy policies.
Develops and manages the IT budget, tracking expenses and identifies cost-saving opportunities.

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Job Qualifications

• 7 years of experience in Information Technology or a related field.
• Bachelor's degree in Computer Science, Information Technology, or a related field and/or commensurate experience.
• Master's degree in related field is preferred.
Significant experience in Property Casualty Insurance, preferably commercial lines (small business).

Location

Hybrid defined a three (3) or more days in the office.

Behavioral Competencies

• Directs work
• Collaborates
• Develops talent
• Customer focus
• Communicates effectively
• Ensures accountability
• Decision quality
• Business insight
• Nimble learning
• Builds effective teams
Manages complexity

Technical Skills

• Technical Support
• Operating Systems
• Workflow Management
• Budgeting
• Disaster Recovery
• Process Improvement
• Project Management
• IT Strategy & Framework
• IT Regulatory Compliance
Stakeholder Management

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.