What are the responsibilities and job description for the Teller (FT) East Main Street Branch position at Westfield Bank?
Job Title: Teller
Department: East Main Street
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 5 $17.55/hr. - $25.19/hr.
Amount of Travel: Some Travel
Reports To: Branch Manager
Positions Supervised: N/A
Position Summary
Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.
Essential Functions
Competencies
Physical Demands
Lift/Carry
Stand Frequently
10 lbs or less Frequently
Walk Frequently
11 – 20 lbs Frequently
Sit Occasionally
21 – 50 lbs Occasionally
Handling/Fingering Constantly
51 – 100 lbs Not Applicable
Reach Outward Frequently
Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally
Push/Pull
Climb Occasionally
12 lbs or less Occasionally
Crawl Occasionally
13 – 25 lbs Occasionally
Squat or Kneel Frequently
26 – 40lbs Occasionally
Bend Frequently
41 – 100 lbs Occasionally
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5 hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5 hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Department: East Main Street
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 5 $17.55/hr. - $25.19/hr.
Amount of Travel: Some Travel
Reports To: Branch Manager
Positions Supervised: N/A
Position Summary
Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.
Essential Functions
- Adheres to established Westfield Bank customer service standards.
- Provides information regarding bank products to all potential customers both retail and commercial.
- Independent performance of all teller transactions and related services.
- Maintains security of cash drawer.
- Proves cash drawer at end of day.
- Meets assigned referral goals through referral of bank products and services to meet customers’ banking needs.
- Assists in resolving customer problems as they arise.
- May assist with balancing the ATM.
- Assist customers with Safe Deposit.
- Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
- Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested
Competencies
- Accountability
- Customer Relations
- Decision-Making/Judgment
- Job Knowledge
- Quality
- High School Diploma or GED required.
- Minimum of 6 months of previous cash handling and customer service experience preferred.
Physical Demands
Lift/Carry
Stand Frequently
10 lbs or less Frequently
Walk Frequently
11 – 20 lbs Frequently
Sit Occasionally
21 – 50 lbs Occasionally
Handling/Fingering Constantly
51 – 100 lbs Not Applicable
Reach Outward Frequently
Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally
Push/Pull
Climb Occasionally
12 lbs or less Occasionally
Crawl Occasionally
13 – 25 lbs Occasionally
Squat or Kneel Frequently
26 – 40lbs Occasionally
Bend Frequently
41 – 100 lbs Occasionally
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5 hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5 hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Salary : $17 - $25