What are the responsibilities and job description for the Senior Teller III- Westfield position at Westfield Bank?
Senior Teller III (FT) - East Main Street Branch Westfield, MA \$20.60 ?
\$29.86 Hourly Position: Senior Teller Department: East Main Street
Branch Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports
to: Branch Manager Amount of Travel Required: Local Travel as Needed
Positions Supervised: Tellers (in Head Tellers absence) POSITION SUMMARY
Assists the Head Teller in supervising the teller line. A level 3 branch
is based on teller staff FTE, Deposits, Teller Transaction Volumes,
Teller Referral Goals, Cash Limits and Business Deposit Volumes.
Processes various transactions to provide prompt and quality service to
Present And Potential Customers. ESSENTIAL FUNCTIONS Adheres To
established Westfield Bank customer service standards. Applies the
Westfield Bank Service and Sales Process during customer interaction to
acquire and enhance customer relationships if applicable. Provides
information regarding bank products to all potential customers both
retail and commercial. Assists in supervising the teller line by:
Allocating and coordinating the workflow in the absence of the Head
Teller. Guiding and advising subordinates in the more complex phases of
their work. Training new employees. Assists with monitoring regulatory
compliance. Helps to ensure operational excellence. Provides backup
coverage to open or close a branch location only when the lobby is not
accessible to customers at the time unless otherwise approved by Branch
Administration to do so when the lobby is accessible. Proves cash drawer
at end of day. Meets assigned referral goals through referral of bank
products and services to meet customers banking needs May open new
accounts as needed. Balances ATM. Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit
bags. Must complete BSA, AML, and other Regulatory and Continuing
Education as assigned. Must adhere to all bank and regulatory policies
and procedures specific to position. Performs additional duties as
Requested. POSITION QUALIFICATIONS Competencies Adaptability/Flexibility
Customer Relations Decision Making/judgment Job Knowledge Quality
Education/Experience/Skills High School Diploma Or GED Required. Minimum
of 6 months of previous cash handling and customer service experience
preferred. PHYSICAL DEMANDS Physical Demands Stand: F (Frequently) Walk:
F (Frequently) Sit: O (Occasionally) Handling / Fingering: C
(Constantly) Reach Outward: F (Frequently) Reach Above Shoulder: O
(Occasionally) Climb: O (Occasionally) Crawl: N (Not Applicable) Squat
or Kneel: F (Frequently) Bend: F (Frequently) Lift/Carry 10 lbs or less:
F (Frequently) 11-20 lbs: F (Frequently) 21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable) Over 100 lbs: N (Not Applicable)
Push/Pull 12 lbs or less: O (Occasionally) 13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally) 41-100 lbs: O (Occasionally) N (Not
Applicable) Activity is not applicable to this occupation. O
(Occasionally) Occupation requires this activity up to 33% of the time
(0-2.5 hrs/day) F (Frequently) Occupation requires this activity from
33%-66% of the time (2.5-5.5 hrs/day) C (Constantly) Occupation
requires this activity more than 66% of the time (5.5 hrs/day) Other
Physical Requirements None Westfield Bank has reviewed this job
description to ensure that essential functions and basic duties have
been included. It is not intended to be construed as an exhaustiv
\$29.86 Hourly Position: Senior Teller Department: East Main Street
Branch Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports
to: Branch Manager Amount of Travel Required: Local Travel as Needed
Positions Supervised: Tellers (in Head Tellers absence) POSITION SUMMARY
Assists the Head Teller in supervising the teller line. A level 3 branch
is based on teller staff FTE, Deposits, Teller Transaction Volumes,
Teller Referral Goals, Cash Limits and Business Deposit Volumes.
Processes various transactions to provide prompt and quality service to
Present And Potential Customers. ESSENTIAL FUNCTIONS Adheres To
established Westfield Bank customer service standards. Applies the
Westfield Bank Service and Sales Process during customer interaction to
acquire and enhance customer relationships if applicable. Provides
information regarding bank products to all potential customers both
retail and commercial. Assists in supervising the teller line by:
Allocating and coordinating the workflow in the absence of the Head
Teller. Guiding and advising subordinates in the more complex phases of
their work. Training new employees. Assists with monitoring regulatory
compliance. Helps to ensure operational excellence. Provides backup
coverage to open or close a branch location only when the lobby is not
accessible to customers at the time unless otherwise approved by Branch
Administration to do so when the lobby is accessible. Proves cash drawer
at end of day. Meets assigned referral goals through referral of bank
products and services to meet customers banking needs May open new
accounts as needed. Balances ATM. Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit
bags. Must complete BSA, AML, and other Regulatory and Continuing
Education as assigned. Must adhere to all bank and regulatory policies
and procedures specific to position. Performs additional duties as
Requested. POSITION QUALIFICATIONS Competencies Adaptability/Flexibility
Customer Relations Decision Making/judgment Job Knowledge Quality
Education/Experience/Skills High School Diploma Or GED Required. Minimum
of 6 months of previous cash handling and customer service experience
preferred. PHYSICAL DEMANDS Physical Demands Stand: F (Frequently) Walk:
F (Frequently) Sit: O (Occasionally) Handling / Fingering: C
(Constantly) Reach Outward: F (Frequently) Reach Above Shoulder: O
(Occasionally) Climb: O (Occasionally) Crawl: N (Not Applicable) Squat
or Kneel: F (Frequently) Bend: F (Frequently) Lift/Carry 10 lbs or less:
F (Frequently) 11-20 lbs: F (Frequently) 21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable) Over 100 lbs: N (Not Applicable)
Push/Pull 12 lbs or less: O (Occasionally) 13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally) 41-100 lbs: O (Occasionally) N (Not
Applicable) Activity is not applicable to this occupation. O
(Occasionally) Occupation requires this activity up to 33% of the time
(0-2.5 hrs/day) F (Frequently) Occupation requires this activity from
33%-66% of the time (2.5-5.5 hrs/day) C (Constantly) Occupation
requires this activity more than 66% of the time (5.5 hrs/day) Other
Physical Requirements None Westfield Bank has reviewed this job
description to ensure that essential functions and basic duties have
been included. It is not intended to be construed as an exhaustiv
Salary : $30