Loan Servicing Assistant Manager

Loan Servicing Assistant Manager (FT) \$61,444.69 - \$92,167.03 Hourly

Chicope, MA Department: Loan Administration Job Status: Full Time FLSA

Status: Exempt Grade: 10 Amount of Travel: No Travel Reports To: VP,

Loan Administration Manager Positions Supervised: Loan Servicing

Specialists POSITION SUMMARY Under the general supervision of the VP,

Loan Administration Manager, the Loan Servicing Assistant Manager

assists in the supervision of the day-to-day functions and

responsibilities of the Loan Servicing Department. Ensures that all

policies, procedures and regulations are followed, as they pertain to

The Department. ESSENTIAL FUNCTIONS Oversee And Track Post-booking

Quality Control on all loans. Assist in the management, development and

training of the loan servicing staff and encourages a cohesive and

collaborative working environment. Review daily maintenance reports for

exceptions, escrow refunds, scheduled rate change notices, receivables

generated, change of loan minors, error corrections related to the

department, daily batch recap report for errors related to the

department, rate changes made to loans, department override transaction

activity, scheduled allotments, OnBase rejections and other reports as

Required. Delegate Responsibilities To The Department Staff Regarding

uploading of new loans, reporting and notices; assure that staff is

following third party procedures and bank policy. Work closely with

other departments including Audit, Compliance and Loan Processing to

complete regulatory audits, perform system upgrades and support open

lines of communication between departments to ensure processes are

effective and streamlined. Responsible for reviewing and implementing

all FiServ maintenance and upgrades. Will oversee the performance of all

required testing prior to upgrade and report to upgrade team any issues.

Will be responsible to oversee the performance of any maintenance

necessary regarding the upgrade. Answer and resolve escalating customer

complaints and problems. Assume responsibility for researching and

rectifying consumer disputes with Credit Bureaus as required by the Fair

Credit Reporting Act (FCRA) and Fair and Accurate Credit Transactions

Act (FACTA) which includes written requests from borrowers and requests

submitted to EOscar. Ensure responses are provided within the regulated

timeframe. Assume responsibility that department is following record

retention guidelines and oversee the tracking and follow up on

incomplete and missing documentation in accordance with the digital file

process. Performs daily reconciliation of GL accounts related to Loan

Servicing processing. Perform Quality Control of Participation Payments

for Lead and Non-Lead Participation Loans. Perform Quality Control of

Rate Change Notifications prior to these notices being sent to the

borrower. Perform Quality Control of loan modification maintenance and

follow up with the appropriate staff on tracking that originals are

received in a timely manner and documentation in uploaded into OnBase.

Work closely with the VP, Loan Administration Manager to create improved

efficiencies and update procedures as necessary. Must complete BSA, AML,

and other Regulatory and Continuing Education as assigned. POSITION

QUALIFICATIONS Competencies Decision-Making/Judgment Employee

Development Management Effectiveness Results Focus Teamwork &

Cooperation Education/Experience/Skills & Abilities Associate\'s degree

or the equivalent work-related experience required. Minimum 3 years of

relevant experience. Knowledge of each operational aspect of the

department. Excellent communication skills. Working knowledge of

Microsoft Office (Word and Excel) required.