What are the responsibilities and job description for the Veterinary Receptionist/Customer Service Representative position at Western Veterinary Partners?
Orchards Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
- Compensation: $17.50-19 per hour, for each hour worked
- This is a flexible position, with a flexible schedule and availability needed Monday through Friday and every other Saturday.
Full-time Benefits Package*:
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
- 2 years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Why choose us?
Orchards Veterinary Clinic is a four-doctor, award-winning hospital that has provided exceptional patient care to canine and feline pets in the Vancouver community for more than 40 years. We encourage each other to develop new skills, new knowledge, and new areas of expertise to broaden our scope of care. We are dedicated to lifelong learning and staying on top of the latest industry developments and tools. Our team embraces mentorship and feels strongly everyone has something to teach and something to learn-regardless of experience or title. Our ability to work collectively is a testimony to our clients' outstanding feedback and a big reason why our staff has great longevity and enjoys coming to work. To learn more, visit https://www.orchardsveterinary.com.
We look forward to hearing from you!
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Salary : $18 - $19