What are the responsibilities and job description for the Veterinary Receptionist / Client Service Representative position at Western Veterinary Partners?
Reidsville Veterinary Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team. This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
Our ideal candidate for this role will be a self starter who enjoys problem solving and working both independently and collaboratively with a team of professionals. Ability to keep on task and be proactive is crucial. Does this sound like you?
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.
Schedule: This is a flexible position, open to someone full-time or part-time, with availability needed Wednesday through Sunday.
For Full-Time, you'd work 5/8 hours shifts 12p to 9p Wednesday through Sunday with days off Monday and Tuesday. Part-Time would generally be 3 days per week.
Full-time benefits and compensation**:
Reidsville Veterinary Hospital is a well-established, AAHA-accredited small animal practice offering a wide range of services-from preventative care and dentistry to emergency medicine, advanced surgery, reproduction, ultrasound, endoscopy, laser therapy, acupuncture, and rehabilitation. You'll work alongside a collaborative, experienced team in a fully equipped hospital that supports high-quality medicine, continued learning, and professional growth.
Located in Reidsville, NC, our clinic offers the best of both worlds: a close-knit, welcoming community with a relaxed pace of life, plus convenient access to outdoor recreation and nearby cities like Greensboro. If you're looking for meaningful work, a supportive team, and a place where your skills are valued, Reidsville Veterinary Hospital is a great place to build your career.
Our ideal candidate for this role will be a self starter who enjoys problem solving and working both independently and collaboratively with a team of professionals. Ability to keep on task and be proactive is crucial. Does this sound like you?
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.
Schedule: This is a flexible position, open to someone full-time or part-time, with availability needed Wednesday through Sunday.
For Full-Time, you'd work 5/8 hours shifts 12p to 9p Wednesday through Sunday with days off Monday and Tuesday. Part-Time would generally be 3 days per week.
Full-time benefits and compensation**:
- Compensation: $16 - 20 per hour, for each hour worked*
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- 1 years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Scheduling and managing appointments
- Triaging phone calls
- Client communication in high stress situations
- Problem solving and time management
Reidsville Veterinary Hospital is a well-established, AAHA-accredited small animal practice offering a wide range of services-from preventative care and dentistry to emergency medicine, advanced surgery, reproduction, ultrasound, endoscopy, laser therapy, acupuncture, and rehabilitation. You'll work alongside a collaborative, experienced team in a fully equipped hospital that supports high-quality medicine, continued learning, and professional growth.
Located in Reidsville, NC, our clinic offers the best of both worlds: a close-knit, welcoming community with a relaxed pace of life, plus convenient access to outdoor recreation and nearby cities like Greensboro. If you're looking for meaningful work, a supportive team, and a place where your skills are valued, Reidsville Veterinary Hospital is a great place to build your career.
- To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.
Salary : $16 - $20