What are the responsibilities and job description for the Lead Veterinary Receptionist position at Western Veterinary Partners?
Cocoa Veterinary Hospital is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team! As the first point of contact for our clients, our CSRs play a critical role in creating a welcoming, supportive environment while building lasting trust in our veterinary care.
In this leadership role, you will not only provide outstanding customer service - including scheduling appointments, managing client communications, processing payments, and educating clients on our services - but also help lead the daily operations of our front desk team. You will assist with training and mentoring fellow CSRs, monitoring hospital flow, resolving client concerns, and ensuring every client interaction reflects our commitment to kindness, professionalism, and exceptional care.
If you are a natural leader who thrives in a fast-paced, team-oriented environment and enjoys helping both people and pets, we would love to hear from you!
Schedule
This is a flexible, full-time position with a 4/10 schedule, with availability needed Monday-Friday and some Saturdays.
Full-time benefits and compensation**:
Cocoa Veterinary Hospital is a well-established, three-doctor small animal practice committed to providing high-quality, compassionate care in a collaborative and supportive environment. Our doctors work closely with veterinary technicians and strongly value their skills and contributions to patient care. The hospital is well equipped with digital radiography, ultrasound, in-house laboratory diagnostics, modern anesthesia, and patient monitoring equipment, allowing technicians to stay hands-on and actively involved in diagnostics, procedures, and treatment plans. With a strong team-oriented culture and a steady, diverse caseload, Cocoa Veterinary Hospital is an excellent setting for technicians who enjoy utilizing their skills, continuing to learn, and working alongside doctors who truly trust and support their technical team.
How to Apply: Please click the "apply" link provided on the job posting platform.
#PRI
In this leadership role, you will not only provide outstanding customer service - including scheduling appointments, managing client communications, processing payments, and educating clients on our services - but also help lead the daily operations of our front desk team. You will assist with training and mentoring fellow CSRs, monitoring hospital flow, resolving client concerns, and ensuring every client interaction reflects our commitment to kindness, professionalism, and exceptional care.
If you are a natural leader who thrives in a fast-paced, team-oriented environment and enjoys helping both people and pets, we would love to hear from you!
Schedule
This is a flexible, full-time position with a 4/10 schedule, with availability needed Monday-Friday and some Saturdays.
Full-time benefits and compensation**:
- Compensation: $17-18 per hour, for each hour worked*
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Minimum of 2 years of veterinary client service experience
- Prior leadership, training, or mentoring experience preferred
- Friendly, compassionate, and professional demeanor
- Genuine love for animals and passion for client care
- Strong multitasking and organizational skills
- Excellent communication and problem-solving abilities
- Positive, team-oriented mindset with a proactive attitude
- Ability to remain calm and efficient in a fast-paced environment
Cocoa Veterinary Hospital is a well-established, three-doctor small animal practice committed to providing high-quality, compassionate care in a collaborative and supportive environment. Our doctors work closely with veterinary technicians and strongly value their skills and contributions to patient care. The hospital is well equipped with digital radiography, ultrasound, in-house laboratory diagnostics, modern anesthesia, and patient monitoring equipment, allowing technicians to stay hands-on and actively involved in diagnostics, procedures, and treatment plans. With a strong team-oriented culture and a steady, diverse caseload, Cocoa Veterinary Hospital is an excellent setting for technicians who enjoy utilizing their skills, continuing to learn, and working alongside doctors who truly trust and support their technical team.
How to Apply: Please click the "apply" link provided on the job posting platform.
#PRI
- To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.
Salary : $17 - $18